Supervisor of Administrative Operations

Who We Are 

Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults. 

Who We Serve 

Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.  

What We Offer 

• Pay Range: $25.53 - $28.19 per hour. Compensation may vary based on skills, experience, education, and location. 
• We Offer Medical, Dental & Vision benefits, retirement options, Flex Spending, EAP, and more!   
• Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve. 

About our Program:  

Facility Operations

Position Summary  

Works within the vision, mission and philosophy of the agency. Is responsible for oversight and supervision of key administrative processes and support for functional areas. Ensures the appropriate use of administrative resources to support effective operational processes and service delivery to children and families. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Essential Duties and Responsibilities   

1. Directs and delegates assigned administrative support functions and tasks that ensure regional programs meet the customer, referral, payor and staff support needs and to meet agency and contract expectations.  
2. Directly supervises, hires, trains, and evaluates staff as assigned. Provides direction, career path planning, coaching and counseling of staff.  
3. As a member of the management team, participates in the setting of goals, objectives, and strategic direction for the region.  
4. Chairs and participates in various workgroups and committees as appropriate in support of programs associated with regional objectives.  
5. Reviews, monitors and oversees contract and agency compliance with both internal and external contracts, standards and agency policy, including education of staff and vendors on requirements and importance of data accuracy. Assures that program(s) meet contract, regulatory, and agency standards of compliance. 
6. Directs and oversees the development and implementation of internal process that ensure the accountability for various fiscal and administrative operations.  
7. Analyzes trends and findings to support process improvement activities related to program records, regional functions and operations.  
8. Oversees designated aspects of facilities management for the region.  
9. Ensures appropriate use of office space, equipment, and other resources for the region and all programs and departments residing within the region.  
10. Oversees the management of procurement functions as required including budgeting for office supplies and equipment, reviews and approves requisitions to maintain a balanced budget while meeting program needs.  
11. Performs other related responsibilities, as assigned, to support specific department/business needs. 

JOB SPECIFIC COMPETENCIES 

• Conflict Resolution 
• CQI/QA Projects 
• Documents Clearly and Accurately 
• Encouraging Customer Focus 
• Supervision and Accountability 

CORE ABILITIES  

• Hire, coach, train, discipline, and terminate staff. 
• Maintain self-initiative, reliability, resourcefulness, and resolve problems in a timely manner. 
• Resource allocation and utilization. 
• Train and instruct. 
• Conduct quality assurance activities and troubleshoot. 
• Research, plan, monitor and implement.   
• Persuade and negotiate. 
• Create, innovate, prioritize and reorganize.

Experience / Requirements  

• High