Supervisor Meters

Company Description

A subsidiary of Veolia group, Veolia North America (VNA) is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has more than 10,000 employees working at more than 350 locations across the continent. www.veolianorthamerica.com

Job Description

Position Purpose: 

The Supervisor is at the forefront of our efforts to maintain and enhance revenue integrity through diligent oversight of field revenue-generating projects and exceptional field customer service practices. This role is essential in supporting our Field Service Representatives (FSRs) to ensure they adhere to safe, efficient, and standardized work practices while actively promoting a culture geared towards proactive customer engagement and accurate metering in the field. The supervisor's responsibilities extend beyond overseeing the day-to-day field operations; they are pivotal in aligning field situational awareness with our strategic objectives to safeguard and optimize revenue. Through qualifying the work completed by FSRs, the supervisor ensures all activities meet our rigorous company standards and regulations, thereby contributing significantly to our operational excellence and customer satisfaction. The role requires detailed management of FSRs' workloads, including scheduling, dispatching, and supervising field and office tasks related to meter operations, billing investigations, and enhancing field customer interactions. The objective is to drive a team that not only upholds safety and standard work practices but also excels in revenue integrity, thereby supporting our overarching goal of customer service.

Primary Duties/Responsibilities: 

• Supervision of the Field Service staff ( FSRs) and Customer Service Field Representatives (CSFRs).
• Responsible for overseeing the daily field activities related to installing, replacing, repairing, reading and testing of meters and end points and all associated devices.
• Responsible for coordinating and/or overseeing the meter change out programs (all sizes) and ensuring annual change out targets are met as required by the Board of Public Utilities (BPU).
• Coordinate and investigate issues and meter reading exceptions (no reads, High/Lows, consecutive estimates, zero consumption). Determine the best course of action to resolve. Assign accordingly to appropriate office / field staff.
• In coordination with planning/scheduling, responsible for overseeing the daily field activities and schedules of the Meter Department. Establish and adhere to agreed upon meter reading / billing schedules.
• Responsible for performing weekly quality assurance/control investigations of work performed to ensure work is performed in line with department, regulatory and safety standards. These include, but are not limited to, small and large domestic meter installations, end points, fire line installations, etc.
• Ensure 100 % compliance with all regulatory requirements pertaining to meter reading, age and testing. [Regulatory compliance]
• Responsible for all aspects of meter inventory as well as meter replacement parts and associated reading devices as required by change out program activity.
• Ordering and approving the purchase of department related materials. This is to be done in compliance with company procurement policies and/or established compliance standards.
• Responsible for preparing assignment rosters, reviewing time sheets, tracking absences and time off requests, making inspections of various field projects, processing job sheets, and making personal contacts with customers, plumbers and contractors as needed.
• Reconciliation of all scheduled and unscheduled work daily (planned work vs. completed).
• Ensure all meter test results from either “Age” related or “Random Sampling” programs are recorded in a format conducive with company and BPU reporting requirements and ensure that reports are accurate and submitted to the appropriate regulatory agency in a timely manner.
• Ensure safety compliance with all company and OSHA safety standards including the scheduling and tracking of all required training in conjunction with Veolia’s safety programs. This also includes following the safety guidelines for on-the-job related injuries.
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