SUPERVISOR MEDIA SERVICES PH (Social Media & Web)

• Position ID: 56292
• Job Category: Communications & Marketing
• Division & Section: Public Health, PH Communications
• Work Location: Union Station, 61 Front St. W., Toronto, ON M5J 1E5 (Hybrid)
• Job Type & Duration: Full-time, Temporary Vacancy (Approximately 18 months)
• Hourly Rate: $94,905.00 - $ 128,386.00
• Shift Information: Monday to Friday, 35 hours per week, 7 hours per day per week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 12-May-2025 to 26-May-2025 

Are you a strategic communicator with a passion for digital media and public service? Join the communications team at Toronto Public Health – the largest public health unit from coast-to-coast-to-coast, protecting the health and well-being of those who live, work, play and study in the city.

As Supervisor, Media Services (Social Media & Web), you’ll drive innovative strategies across web platforms and social media channels to inform, engage and inspire diverse audiences.

From managing high-profile campaigns to navigating emerging digital trends, you’ll ensure that our online presence supports and enhances public health priorities with clarity, creativity and impact. If you thrive at the intersection of leadership, storytelling and digital innovation, this is your opportunity to make a difference.

Major Responsibilities

• Implements detailed plans and recommends policies and procedures regarding program specific requirements.
• Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Supervises the day-to-day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and coordinates vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments, hears grievances and recommends disciplinary action when necessary.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Manages the development and delivery of strategic web and social media services.
• Leads the day-to-day implementation of Toronto Public Health’s digital communications strategy, including discussions and decision-making.
• Develops policies and procedures to support web presence, social media and digital communications applications.
• Assesses needs of internal and end-user clients, through consultation and developing solutions.
• Serves as the Web Lead for Toronto Public Health and works with the City of Toronto’s Digital Communications team to coordinate implementation, delivery and sustainment of public health web content on toronto.ca.
• Develops and manages content libraries including design assets in the form of text, photography, graphics, video, audio, illustrations and training materials accessible to internal and external users.
• Works with internal clients and communications staff to help define scope and recommended approach for major social media and web projects.
• Plays an advisory role in client engagement, serving as a digital/social media strategic advisor.
• Serves as a thought leader in aligning digital and social media strategies with a client's business goals and objectives.
• Drives high-level discussions on the role of social media within the marketing of health messages by participating in public forums, partner and other government consultations.
• Leads the development of frameworks and methodologies for social media, website, intranet and other digital communications measurement within Toronto Public Health.
• Works with the Manager Communications PH to liaise with other City divisions and corporate groups focused on messaging and branding to represent and protect the best interests of Toronto Public Health.<