Supervisor, Luggage Handler

Department: Guest Services

Employment Type: Seasonal - Full Time

Location: Fairbanks Transportation and Guest Services

Description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

When preparing for a vacation, some spend days planning and packing the perfect outfit or bringing the right essentials to make their vacation run as smoothly and as comfortably as possible. As a luggage handler supervisor, you make sure all their packed belongings arrive at their new home-away-from-home. You and the rest of the team work together to collect, load, and disperse luggage daily to ensure our guests’ belongings follow them on their Alaskan journey.

Responsibilities

• Supervises and motivates a team of luggage handlers and luggage truck drivers along with the unit’s activities and operations. 
• Routinely coordinates and monitors logistics for luggage handling operations. 
• Routinely loads and unloads luggage from trucks, motorcoaches, and luggage vans at our various properties and the airport.
• Organize, sort, tally, tag, and label guest luggage daily. • Assists with misplaced and damaged luggage. 
• Communicates frequently with managers, supervisors, and other team members for updates, requests, or concerns. 
• May assist in the events of an emergency in accordance with company policies, procedures, and guidelines.
• Maintain records, reports, logs, and files in accordance with company policies, procedures, and guidelines.

Requirements

• Must be able to lift 50 – 75 pounds regularly, sometimes above head level.
• Three years of experience in positions involving luggage handling operations preferred. 
• Current valid driver’s license with three (3) years of clean driving record. (Motor Vehicle Report (MVR) will be requested).
• Must meet the company’s clean driver eligibility requirements.
• Must pass a pre-employment background check. 
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

Knowledge, Skills, & Abilities: 

• Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment. 
• Ability to work in a fast-paced environment with multiple tasks and external influences. 
• Ability to work independently with minimal supervision while achieving daily goals.
• Ability to communicate clearly with customers, employees, and management.
• Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards. 
• Ability to stand/walk/work on feet for a minimum of 8 hours per day.
• Ability to lift 50 – 75 pounds regularly, sometimes above head level.

Benefits

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program 
• Experience – Of a lifetime!  
• Rewards & Incentives 
• Community Service 
• Employee Activities 
• Professional Growth

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.