Supervisor – Fleet Management Services

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

JOB INPUTS

• Provides direction of work, support and daily supervision to TAA/Coordinator/MAE personnel
• Oversees the creation and execution of Maintenance Strategy and Proactive Client Solutions
• Trains and supports TAA/Coordinator/MAE personnel to maximize their ability to apply their knowledge and skills on the job
• Creates a positive and professional work environment through positive recognition and supportive work relationships
• Resolves interdepartmental and operational escalations quickly and efficiently
• Provides feedback to management on customer needs, issues, escalations and trends
• Communicates business strategies and results to TAA/Coordinator/MAE team
• Support client/prospect visits and projects as needed
• Travel as needed to support client and/or ARI initiatives
• Perform all other duties and special projects as assigned

Education and/or Training:

• Bachelor’s degree in a related field or equivalent work experience
• Technical knowledge / experience preferred
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, Teams, PowerPoint, etc.)

Relevant Work Experience:

• 3-5 years’ experience in Operational / Supervisory role preferred
• Fleet experience preferred

Planning/Organizing/Managerial Knowledge:

• Excellent organizational skills and attention to detail.
• Excellent time management skills, with a proven ability to meet deadlines.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced work environment.
• Applies management expertise to improve efficiency and accomplish operational objectives within own area of responsibility or department
• Sets priorities for employees to meet daily deadlines; develops plans to meet short-term objectives
• Works within budgetary/financial objectives set by manager
• Identifies and resolves operational problems using defined processes, expertise and judgement
• Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager

Communicating & Influencing Skills:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Interprets customer needs and assesses requirements
• Effectively coaches, gives performance feedback and may provide development opportunities for a shift, team or unit
• Must be self-motivated with strong interpersonal and administrative skills.
• Must be professional, flexible, creative, and customer service-oriented

#NTSP

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At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Saving