Supervisor Filed Services

What you’ll be doing… 

As a Field Services Supervisor at Verra Mobility, you will play a pivotal role in overseeing the deployment of Automated Photo Enforcement Systems across active work zones throughout the state. You will be responsible for ensuring that the team achieves the operational standards of 99% deployment execution and a 95% issuance rate. This position requires daily reporting to the regional depot and demands a blend of technical expertise coupled with strong customer support experience. In this role, your leadership will be crucial in motivating your team and driving transformative changes within the organization. You will be accountable for delivering operational performance through the management of quality metrics, ensuring adherence to service-level agreements (SLAs). Your ability to solve complex problems, think critically, and communicate effectively will be essential to your success and that of your team. You will have the opportunity to enhance service delivery while fostering a culture of excellence and accountability in field operations. 

• Directly manage an adequately staffed team of full-time and temporary mobile operators based on seasonality, including responsibilities for hiring, analyzing performance metrics, and executing disciplinary actions as needed. 

• Collaborate closely with Field Service, Client Service, and Account Managers to identify areas for improvement and enhance client relations. 

• Develop and maintain weekly schedules for the team to optimize operational efficiency while considering budgetary constraints and expenses. 

• Conduct routine weekly field audits of operators to ensure adherence to standards and operational effectiveness. 

• Maintain inventory levels for both the Depot and vehicles, ensuring that all operational supplies are readily available for team use. 

• Diagnose and perform repairs on equipment and enforcement systems to ensure maximum system availability and reliability. 

• Strategically prioritize, plan, and execute work efforts to ensure a balanced workload across the team. 

• Ensure that all deployments are completed in compliance with state legislation and current program standards. 

• Oversee the triaging and resolution of deployments within agreed service-level agreements (SLAs). 

• Maintain full compliance with SLA requirements related to Field Services to drive operational success. 

What we’re looking for… 

You are a proactive team leader in mobile operations management, recognized for your ability to drive successful outcomes in a fast-paced environment. Your strong organizational skills and attention to detail enable you to effectively oversee a diverse group of 8-15 mobile operators, ensuring optimal performance and team cohesion. By collaborating with Field Service and Client Service teams, you identify areas for improvement and enhance client relations, fostering a culture of continuous improvement. Your expertise in workforce management allows you to create efficient schedules while maintaining strict adherence to operational budgets. With a commitment to maintaining compliance with state legislation and program standards, you conduct routine audits and manage inventory effectively, ensuring all necessary supplies are available. Your hands-on approach to diagnosing and repairing equipment ensures system reliability, demonstrating your dedication to operational excellence and results-driven leadership. 

 

You’ll need to have… 

• A High School Diploma or GED 

• Minimum 4 years of experience of increasing responsibility in operations and/or field services roles.  

• Minimum 2 years of effective people leadership including demonstrated skills ranging from work direction, motivation, coaching/feedback, and developing assigned staff with the expected outcome of a consistently positive client experience and attainment of SLA’s.  

 

Even better if you have one or more of the following: 

 

• Associate’s degree in Operation Manageme