Supervisor, Environmental Services

We are so glad you are interested in joining Sutter Health!

Organization:

ABSMC-Summit Campus

Position Overview:

Supervises and oversees the day-to-day activities of the Environmental Services Department, unit, ensuring that building(s) are maintained in a safe, clean and operationally effective condition. Oversees and facilitates daily operations, and liaises with other departments as necessary to ensure effective delivery of services. Establishes work priorities, and assists staff in resolving operational issues/problems. Implements and enforces adherence to department, affiliate, operating unit, and/or system standards, policies and procedures and applicable TJC standards and/or laws and regulations. Identifies and implements cost savings and best practices, using Lean or other process improvement methods and concepts. Collaborates with others to coordinate services, streamline work flow, standardize procedures, and/or drive positive outcomes.

Job Description:

JOB ACCOUNTABILITIES:

OPERATIONS:
•Supervises and oversees the day-to-day activities of the Environmental Services unit, ensuring the team achieves/delivers high quality results/services.
•Oversees and facilitates daily operations, and liaises with other departments as necessary to ensure effective delivery of services/results.
•Makes daily rounds with staff to ensure staff have appropriate tools and resources to complete assignments accurately and timely. Conducts service recovery when necessary.
•Serves as a resource to team, providing direction for issue/problem resolution and responding timely to escalated issues.
•Develops and implements standard work, processes and workflows to ensure effective and efficient operations while soliciting feedback from staff.
•Leads continuous improvement efforts using Lean or other process improvement methods and concepts, and implements recommendations.
•Ensures maintenance of appropriate records and level of supplies.
•Promotes efficient and effective communications between departments and/or business teams to improve and standardize work flows.
•Collaborates with others to coordinate services, streamline work flow, standardize procedures, and/or drive positive outcomes.
•Identifies areas of non-compliance or vulnerability, developing, recommending and implementing corrective action plans to address or minimize risk.
•Keeps leadership informed of operations, and escalates complex issues requiring higher level direction.
•As necessary, responds to emergencies and/or calls from staff after regular operating hours.
•May participate in and/or facilitate ad-hoc committees and task forces.


PEOPLE:
• Supervises assigned staff, makes or provides input into hiring and termination decisions, develops work schedules, and reviews and approves timekeeping records.
• Sets and maintains expectations with all direct reports, and holds individuals and work teams accountable.
• Evaluates staff performance and recommends associated merit increase. Provides constructive feedback, coaching and counseling. Implements disciplinary actions and/or performance improvement plans to achieve desired performance. Works with leadership when major disciplinary action is necessary and, if appropriate, in consultation with Human Resources.
• Provides opportunities for career development, role expansion, and cross-training.
• Develops department training and orientation plans, ensuring staff meets competency requirements and participates in appropriate education and training programs.
• Conducts staff meetings for informative and educational purposes.
• Responds timely to alleged violations of policies, procedures, regulations and standards of conduct by evaluating or recommending the initiation of investigative procedures.
• Ensures staff maintains current and appropriate professional credentials.

FINANCIAL MANAGEMENT:
•Assists in meeting financial targets by effectively managing and utilizing personnel and resources.
•Manages and monitors staffing to minimize labor costs.
•Monitors expenses and works with leadership to develop and implement corrective actions plans to address unfavorable variances.
•May participate in the operating and capital budgeting process.

PLANNING:
•Participates in departmental goal setting process and communicates goals to staff.
•Monitors staff productivity, ensuring optimal use of resources and makes appropriate changes in response to fluctuations in workload.
•Provides input to leadership chain of command on current and future needs of personnel to meet needs of clients and/or operational demands.
•May prepare reports and/or analyses, identifying operational trends and recurrent issues, and recommends and implements course of action.
•During peak periods, may perform tasks to