Supervisor, Enrollment Services

About Us

Our History

Stellar Virtual was founded in 2019 with one school in Texas. We serve parents of K-12 students, unhappy with their current school or need an at-home or flexible learning environment. Today, Stellar Virtual spans across three states, Arizona, Indiana, and Texas, with new states introduced each year. 

Our Mission

Empowering Families. Unleashing Potential. 

Our Values

At Stellar Virtual, we are guided by five core values. These values are the pillars by which we operate all aspects of our organization. 

• Kids First, Always: We make student-centered decisions and always do what's best for our kids.
• Respect: We assume the best of others and treat others the way we want to be treated.
• Create, Communicate, Collaborate: We create together, communicate openly, and work as a team to deliver more than we ever could individually
• Make Your Motion Matter: We work deliberately, efficiently, and with a sense of purpose to achieve great results.
• Go the Extra Mile to Deliver a Stellar Customer Experience: We recognize that every interaction, no matter how small or unrelated it may seem, is an opportunity to build trust and goodwill with our customers.

Our Promise

Empowering families with the choice of a high-quality virtual school with dedicated staff focused on student outcomes and an exceptional customer experience, our programs will enable students to thrive and unleash their full potential. 

Position Details

Position Name

Supervisor, Enrollment Services

Reporting Manager

Sr. Manager, Enrollment Services

Position Status

Salary, Exempt

Position Type

Regular, Full-Time (12)

Program or School

Stellar Virtual

Equipment Details

Yes (W2)

Overview
As the Supervisor of Enrollment Services, you will provide strategic oversight to the entire enrollment process, collaborating closely with the Senior Manager of Enrollment Services. You will empower and mentor a team of enrollment professionals to deliver outstanding service to prospective students and families. This key leadership role involves developing and executing impactful marketing strategies to drive new student enrollment, while ensuring a streamlined and effective enrollment process that supports Stellar Virtual's goals. You will also be responsible for instilling the school's values, differentiators, and vision within the team, and for actively engaging prospective families to nurture strong enrollment interest.

Essential Duties

• Team Supervision:
• • Lead and motivate a team of customer service representatives, ensuring they meet performance goals and deliver excellent service.
  • Monitor team performance and provide coaching, feedback, and ongoing support to enhance skill development.
• Performance Management:
• • Track and assess team performance metrics (e.g., call handling time, customer satisfaction, resolution rates) to ensure KPIs are met.
  • Conduct regular one-on-one meetings with team members to discuss performance and set developmental goals.
• Training & Development:
• • Onboard, train, and continuously develop team members to enhance their skills and performance.
  • Conduct regular training sessions and ensure team members stay updated on new products, services, and processes.
• Customer Escalations:
• • Handle escalated customer concerns or complaints, providing resolutions in a timely and professional manner.