Supervisor, Dispatch

About us

 

 

 

National Grid is hiring a Supervisor for our Gas Dispatch Operations Department.

Location: Onsite Hicksville, NY

 

Every day, we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating, and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful, we must anticipate the needs of our customers, reduce the cost of energy delivery today, and pioneer the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow both ourselves and our business.

 

 

Job Purpose

 

 

Supervises the 24/7 team of dispatchers to ensure compliance with all laws, regulations, and Company policies and achievement of mandated emergency response and other internal targets. This position works rotating 8-hour shifts.

 

 

 

Key Accountabilities

 

• Supervise dispatcher shifts in dispatching gas emergencies, customer appointments and mandated program work.
• Coordination of gas emergency response with CMS, Field Operations, other Company emergency response personnel, Emergency Response Agencies, Regulators, Fire Departments and the Police.
• Make timely and accurate notifications in compliance with the New York State Public Service Commission, Department of Transportation regulations and according to Company procedures.
• Support achievement of goals including operational targets, mandated objectives, budget goals, emergency response and safety.
• Maintain availability to cover vacant Dispatch supervisor shifts and manage emergency situations, storm operations, contractor damages, outages, even when they occur off-hours.
• Ensure work is performed in accordance with applicable federal, state and local rules and regulations.
• Support continual development of union workforce through regular coaching, performance assessment and annual appraisal process.
• Support the Gas Leak reporting process by conducting the daily leak reconciliation process, including gathering manual and automated reports, entering corrections and performing all required research to maximize accuracy and compliance.   

• Develop, analyze, and assess operational KPIs: Emergency Response, Customer Service Performance Rate, Resource Management and cycle time etc.
• Supports the manager and lead supervisor to ensure the workload of the shift and all applicable system risks are discussed for preparation purposes, as well as proper notification if daily workload cannot be accomplished on the assigned shift.
• Develop and maintain effective relationships with key stakeholders and share best practices.

 

Knowledge & Experience Required

 

 

• A Bachelor’s degree and/or 5+ years of related experience (gas utility or dispatching operations and knowledge of systems used)
• Experience in managing a team of bar