Supervisor, Customer Service

TTM Technologies, Inc. – Publicly Traded US Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer

About TTM

TTM Technologies, Inc. is a leading global manufacturer of technology solutions including engineered systems, radio frequency (“RF”) components and RF microwave/microelectronic assemblies, and quick-turn and technologically advanced printed circuit boards (“PCBs”). TTM stands for time-to-market, representing how TTM's time-critical, one-stop manufacturing services enable customers to shorten the time required to develop new products and bring them to market.

Additional information can be found at www.ttm.com

Summary

Plans and directs the activities of an administrative staff that is responsible for maintaining effective control of regular and high-priority repairs to equipment returned by customers in order to facilitate the timeliness of response and the quality of work completed, for processing and distributing work orders to repair technicians to initiate the repair of electrical equipment returned by customers; for maintaining control of inventoried parts and materials held in commercial and military stock rooms; and for processing stores requisitions and purchase orders for material to support all repair programs.

Essential Duties & Responsibilities

• Maintaining effective control of regular and high priority repairs to equipment returned by customers in order to facilitate the timeliness of response and the quality of work completed.
• Recommending actions to facilitate the flow of work based on priorities and customer expectations
• Determining the warranty status of returned equipment and prepares work orders to authorize repairs
• Ensuring that all repair data is being transmitted to departments that require it.  Manages special projects.
• Processing and distributing work orders to repair technicians to initiate the repair of electrical equipment returned by customers.
• Maintaining control of inventoried parts and materials held in commercial or military stock rooms.  Preparing and maintaining weekly and monthly consumption reports.
• Processing stores requisitions and purchase orders for material to support all repair programs.  Maintaining inventory levels to meet anticipated demand.
• Performs a variety of supervisory duties which include:

• Planning and allocating work to staff members.  Ensuring that all work is completed according to standard operating procedures. Maintaining high work quality standards.
• Coordinates the flow of work with internal clients and other departments to prevent unnecessary delays.
• Hiring new employees.  Training existing staff members to ensure their skills are maintained in order to process work efficiently.
• Performing performance evaluations in formal review.  Recommending promotions, disciplinary actions and other personnel actions as appropriate.
• Developing improvements to existing operating procedures to improve department efficiency.
• Assisting manager and senior manager in controlling operating budget.
• Performs other duties as assigned

Essential Skills

• Associates degree or equivalent experience
• 7-9 years of related experience
• Knowledge of PCs and sofrware
• Ability to interact with varying levels of management, subordinates, co-workers and customers as needed

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Compensation and Benefits:

TTM offers a variety of health and well-being benefit programs. Benefit options include medical, dental, vision, 401k, flexible spending and health savings accounts, accident benefits, life insurance, disability benefits, paid vacation & holidays. Benefits are available on the 1st of the month following date of hire. For some positions, only PTO and holiday benefits are offered.

Compensation ranges for roles at TTM Technologies varies depending on a wide array of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; certifications; and other business and organizational needs.  The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.  At TTM Technologies, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on each individual set of circumstances.  A reasonable estimate of the current range is:

$64,790 - $107,983

Additional compensation: An annual or quarter