Supervisor Claims

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. 

Pets Best is seeking a Supervisor, Claims Processing who will report to the Manager, Claims. The Supervisor, Claims Processing is responsible for leading a team of non-exempts for the Claims Processor group. Providing leadership, coaching and development. You will own full supervisory and administrative responsibilities for the team members, and also share with other leaders the responsibility overall for a positive, friendly culture in the department that is customer-centric, productive, and contributes to the growth of the business. 

Job Location: Remote – USA 
  

Main Responsibilities:    

• Directly responsible for leading your team to success - driving performance management, ensure accuracy of claims processes, and ensuring your team is equipped to provide a positive customer/client experience 

• Ensure appropriate risk for the business – ensuring your team is familiar with and understands the importance of following operating instructions including compliance requirements 

• Drive results by ensuring that your team is meeting or exceeding performance targets via OKR/KPI coaching and leadership 

• Inspiring and connecting with each team member - cultivating an environment of trust, teamwork and personal ownership. Partnering with each team member to understand and help support their personal development 

• Project management – initiating, planning and executing on key business initiatives 

• Be a business partner – ability to understand and relate to the business objectives and provide strategic vision and a high-quality solutions. 

• Learning, staying abreast and complying with all claim’s compliance laws, rules and regulations. 

• Assists with claims processing function duties as needed to maintain daily turnaround time 

• Performs other duties as assigned.  

Basic Qualif