Summer Intern - Procurement Services Trainer/Helpdesk Support

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

Are you a dynamic and ambitious college student looking to kickstart your career in a fast-paced, global organization? Consider joining RRD and immerse yourself in a hands-on role that will develop your skills in Project Management, Sustainable Procurement, Company Initiative Execution, and Helpdesk Operations. In this full-time summer position, you'll work closely with our Procurement Operations Lead, gaining real-world experience and making a tangible impact while learning about the evolving landscape of communications and procurement.

If you're ready to roll up your sleeves, embrace new challenges, and contribute to a global leader in communications, we want you on our team. This opportunity promises a supportive environment where your efforts will directly impact our operations while offering valuable insight into the world of procurement. Join us and take the first step towards a rewarding and impactful career in the industry.  

Responsibilities:

• Streamline the documentation collection process for our Ariba (Procurement Platform) Dimensional Page, ensuring efficiency and accuracy.
• Dive into analyzing Helpdesk activity reports, identifying common issues, and tracking resolutions to enhance our Helpdesk operations.
• Craft comprehensive training materials on Supplier and Internal Procurement, driving knowledge across the company.
• Take charge of gathering information from Helpdesk tickets to continually improve our training resources.

Qualifications

• The intern candidate should be a full-time student at an accredited college or university pursuing a degree in Instructional Design, Technical Writing, English, Communications, Supply Chain or related discipline. 
• Strong interpersonal and communication skills required; both verbal and written.
• Strong analytical and organizational skills.
• Ability to quickly adapt to changes
• Must be able to multitask and prioritize.
• Strong computer skills: Microsoft Word, Excel, PowerPoint, Google Suite. 
• Must be flexible and exercise a high level of discretion and latitude in completing tasks.
• We are seeking an individual who can work independently and/or collaboratively in a fast paced environment.
• Must be a team player, willing to ask for help when needed, and focus on learning about what Procurement Operation entails and has to offer!

Additional Information

The rate of pay for this role is between $16.00 - $22.00 / an hour. In addition to base pay, depending on the role, the total compensation package may also include overtime, shift differential, call-in, and stand-by pay. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.

#LI-CP

RRD is an Equal Opportunity Employer, including disability/veterans