Success Operations Manager

Job Description:

Pluralsight’s Digital Success team is seeking a dedicated and meticulous individual contributor to help drive the growth and scalability of our organization. Reporting to the Sr Director of Digital Customer Success, this person will collaborate with leadership, operations, and data science teams to ensure successful execution of key initiatives. We’re looking for someone with hands-on experience in operations, data analysis, and cross-functional project collaboration to join our team!

Who you’re committed to being:

• Support and lead key initiatives and programs aimed at evolving our Customer Success strategy, with a particular focus on balancing human-led and digital engagement efforts.

• Help build and optimize digital workflows, ensuring that activities and timelines are well-defined and completed on time.

• Track and report on key performance indicators for digital initiatives and experiments.

What you’ll do:

• Assist with the alignment of Digital Success strategy and initiatives with key business partners.

• Apply our tool stack to help the business build human-led and digital programs to increase retention and adoption of our platform including Gainsight & Pendo.

• Partnering with team members on evolving the usage of the Gainsight platform across all CS teams

• Collaborating with finance and operations teams on capacity modeling for our Scale segment.

• Supporting day-to-day operations and task optimization within the team.

Experience you’ll bring:

• Hands-on experience with Digital Touch/Scale product growth and customer success operations.

• Familiarity with customer success processes and methodologies.

• Experience working with cross-functional teams, including interacting with leadership and other key team members.

Requirements:

• 2-4+ years in SaaS Operations at a SaaS company

• Bachelor's degree or equivalent experience

• Experience with Excel, Google Suite, Salesforce, Gainsight, and Pendo

Why you’ll love working here:

• We’re a blended workplace, where team members work remotely or in a hybrid setup depending on their role and location

• We’re mission driven and guided by our culture pillars

• We have a strong commitment to diversity and belonging

• We cultivate a culture of trust, autonomy, and collaboration

• We’re lifelong learners and champion team member growth and advancement

• We’ve got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.

About us:

Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. Pluralsight provides highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster.

Physical and Mental Requirements:

Work is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. Sedentary work. Repetitive work. Ability to perform tasks related to documentation, data analysis, transcription and extensive content analysis. Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow.

EEOC Statement

Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please visit the