Subregional Customer Audit Manager

Your role

• Responsible for the end-to-end customer audit process within the region including organizing, documenting, RFI and task execution and corrective action follow up.
• Lead and manage on-site customer audits and ensure all requirements are met and appropriate support from internal teams in place.
• Act as a single point of contact for the customers and all internal parties to ensure local centralized support for customer audits.
• Develop internal cross function quality gates to ensure success of the function
• Support the development and maintenance of an audit database and foster continuous improvement programs aimed at enhancing audit processes and customer satisfaction
• Partner with Customer Success Managers to ensure successful execution of strategic customer audits
• Participates in the Global Customer Audit community to drive improvements and global consistency
• Interface with Operations Management Team and contributes actively beyond the own responsibility areas.
• Willingness to travel in the subregion for on-site customer audits
   

What you’ll need

• Bachelor’s degree in, Business, IT, Engineering or related discipline or equivalent work experience in Audit management and control.
• Minimum 5+ years of experience in an audit / compliance role in a service company, preferably a utility, data center, IT, or telecommunications company.
• Ability to interface with internal functional teams in Operations, implementation, Sales, Finance, and segment. External contact with Customers and potentially Integrators.
• Problem solving ability - Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, and understands the difference between critical details and unimportant facts.
• Excellent interpersonal and communication skills; Listens attentively, speaks clearly and concisely, creates accurate and punctual reports, and can communicate on different stakeholder levels and with sensitivity.
• Team player that connects people and unites them to do the right things for our customers (without the authority to instruct them to do so).
• Excellent organisational skills to ensure all internal departments contribute to delivering a timely and high-quality experience to our customers.
• Ability to act on their own initiative and with minimal supervision.
• Demonstrates integrity and ability to maintain confidentiality

• Responsible for the end-to-end customer audit process within the region including organizing, documenting, RFI and task execution and corrective action follow up.
• Lead and manage on-site customer audits and ensure all requirements are met and appropriate support from internal teams in place.
• Act as a single point of contact for the customers and all internal parties to ensure local centralized support for customer audits.
• Develop internal cross function quality gates to ensure success of the function
• Support the development and maintenance of an audit database and foster continuous improvement programs aimed at enhancing audit processes and customer satisfaction
• Partner with Customer Success Managers to ensure successful execution of strategic customer audits
• Participates in the Global Customer Audit community to drive improvements and global consistency
• Interface with Operations Management Team and contributes actively beyond the own responsibility areas.
• Willingness to travel in the subregion for on-site customer audits

• Bachelor’s degree in, Business, IT, Engineering or related discipline or equivalent work experience in Audit management and control.
• Minimum 5+ years of experience in an audit / compliance role in a service company, preferably a utility, data center, IT, or telecommunications company.
• Ability to interface with internal functional teams in Operations, implementation, Sales, Finance, and segment. External contact with Customers and potentially Integrators.
• Problem solving ability - Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, and understands the difference between critical details and unimportant facts.
• Excellent interpersonal and communication skills; Listens attentively, speaks clearly and concisely, creates accurate and punctual reports, and can communicate on different stakeholder levels and with sensitivity.
• Team player that connects people and unites them to do the right things for our customers (without the authority to instruct them to do so).
• Excellent organisational skills to ensure all internal departments contribute to delivering a timely and high-quality experience to our customers.
• Ability to act on their own initiati