Student Services Coordinator

Job Details

Academic Services in an integrated office containing the offices of Financial Aid, Registrar, Space Management/Room Reservation, Enrollment Reporting, and Commencement. The Student Services Coordinator (SSC) will perform the functions of a transcript specialist and assist with visiting medical student application and on-boarding processes.

Job Description

Essential Functions

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Process academic transcripts requests for pick up, mailing, and electronic transmission.
• Monitor and oversee automated transcript processes to ensure smooth on-time delivery and communicate regarding service interruptions.
• Complete enrollment and graduation verification letters and forms, including licensing forms or other verifications of credentials.
• Work with the Assistant Director of Academic Operations on Apostille requests.
• Assist Senior Associate Registrar with visiting medical student program by reviewing applications, responding to email communication and onboarding visiting students.
• Manage incoming registrar communications, reply and delegate responses; interact with co-workers, visitors, and other staff consistent with the customer services values of Jefferson and the Office of Academic Services
• Assist with special projects that require accurate data entry into computer systems, database and spreadsheets
• Perform other duties as assigned.

Competencies (Knowledge, Skills, and Abilities Required):

• Comply with all published College Rules, procedures, guidelines, and laws/regulations governing public employees, including but not limited to those related to document retention and destruction, FERPA, and confidentiality.
• Supports a team-based work environment; interacts with co-workers, visitors, and other staff consistent with the mission of the Office of Academic Services and the core values of the university.
• Participate in all Office of Academic Services-related activities including but not limited to commencement and other university-wide event where Registrar representation is needed.

Minimum Education and Experience Requirements:

Education:

• High School Diploma or GED required.

AND

Experience:

• Previous experience in higher education, preferably a Registrar’s Office preferred.
• Experience with student information systems preferred.
• Experience with basic data organization in Excel required
• Ability to coordinate with others outside of department

Additional Information

This position requires someone who:

• Can adapt to using multiple systems quickly and can nimbly switch between them.
• Detailed oriented
• Communicates clearly and proactively
• Able to work onsite during office hours

Work Shift

Weekend Day (United States of America)

Worker Sub Type

Regular

Primary Location Address

1015 Walnut Street, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research.