Student Records Technical Coordinator

Department

Registrar's Office

Compensation

$44,000.00 Annual

 

Primary Purpose: This position, under the direction of an Assistant Registrar or above, will coordinate and implement student processes for records and registration. This position will assist in the implementation of new software and/or web-based tools as well as provide ongoing maintenance and support. This position will serve as a liaison between the Registrar’s Office, Information Technology Services (ITS) and campus stakeholders. Acting as a consultant, the individual plans and designs technological strategies for streamlining Registrar’s Office processes. Assist in the preparation & delivery of workshops and training programs. May interpret department policies for an area of responsibility. 

Job Description:

Coordinators serve as a resource to the Registrar's Office and Enrollment Services. They must be familiar with Department of Education and Board of Trustees policies and procedures governing the full life cycle of a student. Specific duties include:  

• Coordinate ad hoc reporting & data processing including but not limited to gathering and organizing requests; retrieving data; and tracking interdepartmental communication to retrieve data as needed.  

• Web page maintenance and analysis for data validity and integrity  

• Provide first-level support for troubleshooting technical questions for internal and external partners within Registrar Office systems. Escalate and track inquiries to other departments as needed.  

• Serve on project teams for systems implementation, provide ongoing system maintenance post-implementation, and coordinate testing for system upgrades. Identify opportunities to streamline and create efficiencies within current systems/processes. 

• Assist with course scheduling and academic space management, as needed.  

• Provide day-to-day support for Records and Registration. 

• Assist with training and cross-training coworkers in various Records and Registration processes through creation and maintenance of process documentation and ad hoc training sessions  

Marginal Functions:

Commencement/graduation ceremony technical support is required.

Departmental Requirements:

• Familiarity with Department of Education and Board of Trustees policies and procedures.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively.
• Experience with project management and technical troubleshooting.
• Communicating project updates to stakeholders
• Analyzing data to identify trends and issues
• Manage technology-related projects
• Documented experience managing/coordinating technology-related projects in higher education (Admissions, Registrar, Financial Aid, Academic Advising).
• Functional user experience with Ellucian Banner, Slate, DegreeWorks,and/or SQL report writing experience in a higher education environment, a plus.

Supervision Received:

General supervision. The incumbent develops procedures for performing a variety of complex duties within established guidelines; has considerable freedom while the work is in process and receives instructions on new assignments.

Level of Public Contact:

Initiates contact with faculty, and staff of the university on an as needed. Contact with parents, potential students, and partners in the community as appropriate.

Policy-making and/or Interpretation:

This position is responsible for maintaining, understanding and applying knowledge of all federal regulations and state statutes pertaining to student records including, but not limited to FERPA.

Program Direction and Development:

Assist director/manager