Student Intern (IT Technical Support and Operations)

Salary Range:  $45,760.00 (Min.) - $45,760.00 (Mid.) - $52,024.00 (Max.)

 

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.
 

Job Summary

As the student intern enters the company, this position is expected to assume, as much as possible, the role of a regular staff member. 

Duties

Assists with specialized project and administrative tasks to ensure the coordination and completion of all segments of the assigned project. Compiles and consolidates reports and prepares presentation based on findings or outcomes.

 

Assists with various administrative tasks to ensure the coordination and completion of all segments of the assigned project.

 

Completes the project timeline (if applicable) ensuring management reviews and approves it.

 

Conducts research and gathers data for reports and presentations.

 

Compiles and consolidate reports and prepare presentation based on findings or outcomes.

 

Works closely with assigned staff and varying levels of management.

 

Maintains cooperation and participation with key people involved in the project.

 

Adheres to company work hours, policies, procedures and rules governing professional staff behavior.

 

Adheres to company policies governing the observation of confidentiality and the handling of confidential information.

 

Assumes personal and professional responsibilities for actions and activities.

 

Maintains professional relationships with company employees, customers and so forth.

 

Utilizes a courteous, enthusiastic, open-minded, critical approach to policies and procedures within the profession.

 

Relates and applies knowledge acquired in the academic setting to the company setting.

 

Duties Continued

Develops a self-awareness in regard to attitudes, values, behavior patterns, and so forth that influence work.

 

Prepares for and utilizes conferences and other opportunities of learning afforded in the company.

 

Being consistent and punctual in the submission of all work assignments to the supervisor and faculty coordinator.

 

Provides the faculty coordinator with periodic progress reports.

 

Performs other relevant duties as assigned.

Education Required

Must be enrolled in an accredited undergraduate or graduate degree and field placement program.

Education Preferred

Experience

Required:
Must have general experience writing, meeting project deadlines and working with basic Microsoft Office Suite applications, such as word, excel and PowerPoint.

Skills

Licenses/Certifications Required

Licenses/Certifications Preferred

Required Training

Physical Requirements

Light

Additional Information

We are seeking an intern to join our Service Desk Onsite team, where they will gain hands-on experience and learn various aspects of Information Technology, with a focus on desktop support.
Key Responsibilities:
•    Technical Support: Provide on-site support for employees or clients, including troubleshooting hardware and software issues, and resolving technical problems.
•    System Maintenance: Perform regular maintenance on computers, servers, and other IT equipment, ensuring everything is functioning optimally.
•    Installation and Configuration: Install, configure, and update hardware and software, including operating systems, applications, and networking equipment.
•    User Training: Provide guidance and training to clients on IT systems, software, and best practices.
•    Documentation: Maintain accurate records of repairs, installations, and other technical support activities.
•    Customer Interaction: Work closely with users to understand their te