Student Employment Experience Program Coordinator

Division Name: Finance and Planning
Department: Office of Technology Solutions

Job Summary

The Student Employment Experience (SEE) Program Coordinator will fully develop and maintain the next evolution of the SEE Program. The SEE Program will provide more than a job to student employees in the Office of Technology Solutions – it is a fully supported and guided journey from hire to graduation that is focused on student success. Along the way, students will gain valuable hands-on experience in the technology subjects of their choice, along with certifications to validate that experience for their future employer.

The Office of Technology Solutions provides the technology services that faculty, staff and students rely upon daily – everything from the campus network to Canvas. Tech Solutions relies upon a large group of talented students to assist in supporting those services, and it will be the job of the SEE Program Coordinator to ensure that students are continuously trained and ready to assist.

Additional Information

Technology Solutions provides information, technology products, and services for the administrative and business functions of Illinois State University. Through our Technology Support Center and our highly trained staff, Technology Solutions looks to improve the campus experience for all students, faculty, staff, and the rest of the campus community.

The Business Administration and Communications team provides assistance to all units within the Office of Technology Solutions. Services provided include:
- Financial Management
- Procurement Assistance
- Facilities Coordination
- Vendor Relations
- Contract Management
- Professional Development Assistance
- Personnel and Administrative Assistance

University Benefit Highlights: 

- Insurance benefits, including health, dental, vision, and life
- Retirement and supplemental retirement planning options
- Tuition waiver benefits available to staff as well as their eligible dependents
- Paid holiday/administrative closures during Thanksgiving and Winter Breaks
- Paid benefit time

For more University Benefit information: https://hr.illinoisstate.edu/benefits/

Information regarding eligibility for participation in the State Universities Retirement System and the State of Illinois Group Insurance program can be reviewed here https://hr.illinoisstate.edu/benefits/insurance/

Salary Rate / Pay Rate

$23.08 - $30.76 per hour

Required Qualifications

1. Bachelor’s degree.
2. A total of one year (12 months) of education, training and/or work experience in an business, management, information technology, human resources, communication, or other related field.
3. Experience with such supervisory activities as hiring, interviewing, performance management and coaching
4. Experience developing and delivering training to others
5. Working knowledge of one or more of the following IT disciplines and the skills that coincide with them:
• Endpoint Support
• Help Desk
• Cybersecurity
• System Administration
• Networking/telecommunication
• Technical Analysis
• Project Management
• Business Analysis
• Web development
• Database administration
• Application/integration development
• Data science/analytics
6. The following skills and abilities:
a. excellent organizational, scheduling and coordination, and verbal and written communication skills
b. ability to arrange efficient systems to track multiple variables
c. ability to multitask and self-manage assigned projects and daily tasks
d. proven ability to build and maintain relationships with a variety of constituencies

Preferred Qualifications

1. Experience providing technical support as part of an IT team
2. Experience supervising student employees in a University setting
3. Marketing and communications experience
4. Experience in career development and placement
5. Passion for student success and desire to support student employees in achieving their career goals

Work Hours

8:00am-4:30pm Monday through Friday; weekend or after-hours work may be required to support change management or disaster recovery.

Functional Expectations

Must be able to complete the following with or with