STUDENT ASSISTANT III: IT Technician

Department: IT

Employment Type: Part Time

Location: Diaz Compean Student Union

Reporting To: Jeffory Toone

Compensation: $20.25 - $23.25 / hour

Description

Position Overview
The Student Union, Inc. is 501(c)(3) nonprofit auxiliary that maintains three major facilities at San Jose State University in downtown San Jose, California. These facilities include the Diaz Compean Student Union Building, the Provident Credit Union Event Center, and the Spartan Recreation and Aquatic Center. The Student Union, Inc. functions as part of the Student Affairs Division on campus, and is governed by a Board of Directors made up of a student majority, faculty, and administrators.

Mission
The Student Union, Inc. of San Jose State University supports the development, growth, and well-being of students and the campus community by providing diverse programs, desired services, and quality facilities to enhance the collegiate experience.
 
Job Summary
Under the supervision of the IT Specialists, the IT Technician will provide general computer/help desk support to users within the Student Union, Inc via phone, remote and/or in-person. Accomplishing this by installing, supporting and maintaining computer workstations and systems.
 
 Essential Functions and Tasks

• Provide prompt help desk support; train and assist users with the use of computer peripherals and installed software operation
• Using Qualys, identify security vulnerabilities, implement corrective actions and perform vulnerability preventative maintenance on computers
• Install, maintain, troubleshoot, resolve and upgrade workstation hardware desktop operating systems issues and applications include, but are not limited to Windows 10, Windows 11, macOS, and Microsoft Office.
• Troubleshoot both wired and wireless network connectivity and network-based systems (printers, biometric hand scanners, etc.)
• Assist in the administration, troubleshooting and maintenance of the IT based business systems; including, but not limited to: Web servers, Windows firewalls, switches, networked print servers and printers, and user accounts
• Monitor and maintain campus IT provided enterprise solutions: Qualys, Sophos Central, Jamf and Intune
• Maintain system documentation and inventory records, including maintenance records, parts inventory, system layouts, physical diagrams, and software license record

Qualifications

Minimum Qualifications

• 6 months to 2 years' experience with Microsoft and Apple-based computer systems and/or related certificates; Qualys, Sophos Central, Jamf and Intune, experience is a plus.
• Basic knowledge of TCP/IP, IT and physical security, system backup, along with disaster recovery procedures, and troubleshooting of desktop operating systems.
• Must be able to lift 50+ pounds.
• Must be a matriculated SJSU student and continuously enrolled at least half-time* during the academic term. 
  • *Half-time is defined as follows: Enrollment Status Half-time Units Undergraduate and Post baccalaureate Students 6.0-8.0 hours/semester

Knowledge, Skills and Abilities (KSAs)  

• Ability to follow instructions
• Ability to work with a variety of people
• Must be able to communicate orally and/or in writing to potential novice users in a manner that is diplomatic and understandable
• Ability to support and perform basic troubleshooting of operating systems and user applications. This includes, but is not limited to Windows 10, Windows 11, macOS, and Microsoft Office.
• Understanding the basic principles of networking and system administration
• Ability to troubleshoot computer systems attached to a Microsoft domain environment
• Ability to install, configure and test, computer and printing equipment

Work Requirements

Physical Demands and Work Environment 

• The position works in an indoor, recreation facility program-oriented environment.
  • The physical demands of this position are described below
    • Sitting, walking, twisting, bending, climbing, pulling, pushing, squatting, crawling, kneeling, balancing, reaching, and coordination (eye, hand, foot)
    • Fall (Slip, Trip) Conditions that result in falls (impacts) from height or traditional walking and playing surfaces.
    • Lifting and carrying, often 10-25lbs, frequently 26-50lbs, occasionally 50-75 lbs.
    • Hearing and speaking to exchange information in person or on the telephone.
• In general, the position works a schedule based on business needs