Student Assistant- Financial Aid & Coaching

Department Overview:

The Office of Online & Professional Learning Resources (OPLR) is seeking a student to assist with various support-related services for online students, primarily services related to success coaching and financial aid. This position offers flexible hours and competitive wages. We offer an opportunity to gain professional-level work within Higher Education. We are happy to coordinate information interviews to help you learn about career options within Higher Education and further develop your skillset.  

Join a fun team and help make a difference in student lives, while gaining valuable skills and working a flexible schedule! 

Anticipated Start Date

5/1/25

Anticipated End Date

5/15/27

Anticipated Hours Per Week

10 - 20 hours/week during academic school year

Schedule:

Work Location and Hours

•    Flexible hours based on your schedule.
•    This position may be eligible for telecommuting. Telecommuting agreement will be finalized upon hire.
•    Office of Online & Professional Learning Resources (OPLR) is located at 780 Regent Street, near the Kohl Center and within walking distance of UW-Madison campus.
•    10-20 hours per week with flexible scheduling
o    Office hours are 8:00am-6:00pm, Monday-Thursday; 8:00am-4:30pm, Friday
o    Work early or work late, depending on your needs.
o    Additional hours are available during winter, spring, and summer breaks.

Salary/Wage Range:

Hourly $15.00 to $15.00

Number Of Positions

1

Position Summary/Job Duties:

The Office of Online & Professional Learning Resources (OPLR) is seeking a student to assist with various support-related services for online students, primarily services related to success coaching and financial aid. 

Responsibilities:

•    Maintain accurate student information and enrollment plan records in CRM (customer relationship management) system
•    Assist with monitoring, managing, and logging student communications (primarily email).
•    Track steps in student onboarding processes and work closely with success coaching and financial aid teams throughout student        onboarding
•    Scanning, filing, and processing mail
•    Data entry
•    Use of various systems, including CRM and document imaging systems
•    Assist with special projects or activities as assigned, or desired

Knowledge, Skills, Abilities

•    Proficient in Microsoft Excel, Word, PowerPoint
• ��  Good organizational, time management, and problem-solving skills
•    Skilled in typing, data entry
•    Attention to detail
•    Ability to apply judgment and analysis to work performed

Qualifications:

Minimum Qualifications:

A good candidate for the position must have the following skills and abilities

•    Strong communications skills.
•    Good organizational, time management, and problem-solving skills
•    Ability to apply judgment and analysis to work performed
•    Excellent attention detail
•    Ability to work with a team and independently
•    Proficient in Microsoft Excel, Word, PowerPoint
•    Must be an enrolled technical, undergraduate, or graduate student
•    Comfortable learning new systems and processes
•    Must be self-driven

Preferred Qualifications

Physical Demands

Typical office duty demands.

Application Instructions:

Email cover letter and resume to Basia Owczarek, Senior Financial Aid Coordinator, at basia.owczarek@wisconsin.edu. Please include “Student Help” in the subject line. Applications will be accepted until the position is filled. The resume and cover letter should address the following:

•    Relevant work experience and educational background. Please describe how your skills will be valuable to our team and how you believe this position could help you achieve your long-term career goals.
•    Availability for summer and fall 

Contact:

Org: Universities of Wisconsin, Office of Online & Professional Learning Resources
Contact: Kristina Williston
Web: https://www.wisconsin.edu/offices/academic-and-student-affairs/uw-extended-campus/
Email: kristina.williston@wisconsin.edu