Strategic Program Manager

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity:  

We are seeking a dynamic and experienced Program Manager to be a part of a team of strategic program managers for the ICX team. ICX (Integrated Customer Experience) combines frontline Sales and Support for Adobe, serving as the first point of contact for customers seeking assistance, inquiries, or opportunities to expand their footprint. This role focuses on all customers, from consumers to medium-sized businesses. The successful candidate will drive operational program rigor to ensure we meet timelines and achieve business success. This role requires aligning program needs with business outcomes in a collaborative environment. You will be a trusted partner to cross-functional teams, owning the execution of critical Adobe outcomes with value-based prioritization, clear expectations, and efficiency. You will lead all aspects of the programs health, drive progress, and confidently present insights to executives. We value curiosity, a passion for learning, and a growth mindset. If you are dedicated to achieving goals and have a passion for project management and operational excellence, we want to hear from you!  

What You'll Do:  

• Operational Rigor: Drive a culture of excellence and accountability, ensuring all projects are delivered on time, within scope, and to the highest quality standards. 

• Anticipates & Mitigate Risks: Goes beyond status reporting to drive issues to resolution by anticipating risks and developing risk mitigation strategies. 

• Program Planning: Develops program plans that are unique to each initiative and understands dependencies across functions to optimize the overall system and deliver the highest quality offerings. 

• Stakeholder Engagement: Collaborate with cross-functional teams and key stakeholders to ensure seamless communication and coordination across all projects. 

• Strategic Alignment: Ensure projects and initiatives are aligned with the company's strategic objectives and business outcomes. 

Who You Are:  

• Leader: Natural leader and facilitator, driven, organized, and meticulous. Adept at facilitating actions, resolving conflicts, and communicating at all levels. Highly resourceful, customer-focused, and able to work independently under time constraints. 

• Thought Partner: Demonstrates forward-thinking skills and the ability to be a strategic thought partner. 

• Team Focused: Enjoys collaborating, learning, and empowering others, cultivating a positive work environment. 

• Synthesizer: Distills problems to their essence, crystallizing team wisdom and making next steps clear. 

• Elegant: Pays attention to detail, ensuring well-designed and coherent efforts. 

• Reliable: Develops a sense of reliability in outcomes, timelines, and goals. 

• Quality-focused: Passionate about delivering high-quality, sustainable systems. 

• Persistent: Creative in solving pro