Strategic Account Director

We are Rebels. Inventors. Magic Makers.

Our world class consumer insights platform allows creators to create brands, ads, products and shopping experiences that people love.

We were founded in 2012 with the dream of creating end-to-end automated research. Fast forward 10 years and we have 1,000+ happy customers, 100,000+ ideas tested and we operate in 50+ research markets. Pretty impressive right?

So how do we do it?

Our platform provides access to actionable, quick and smart insights to amplify creative effectiveness and shape winning innovation, empowering creators with the agility and the data they need to make better decisions about the ads and innovation they take to market.

Through working with some of the biggest brands in the world, we’ve built technology that lets our customers see their product innovations and advertising ideas through their consumers’ eyes so they can quickly iterate, optimise, validate and learn — increasing their chances of in-market success.

Who we're hiring

After seeing continued growth, Zappi is scaling and investing in our Strategic Accounts team by adding Strategic Account Directors to partner with our customer success, customer transformation and Enterprise teams to take our strategic customers to the next level of insights transformation.

What you'll be doing

To own and lead Zappi’s relationship across a portfolio of Strategic Customers within the Americas region. To drive significant gains in YoY adoption of Zappi on KPIs including annual revenue, and tool and market adoption. A focus on long term strategic planning ensures our plans are progressing meaningful growth and value for the Customer.

• Own the commercial partnership at an Americas regional level while maintaining and building relationships with senior players in each buying center as appropriate
  • Be responsible for the delivery of predictable high account growth, high retention, and satisfaction goals.
  • Use your knowledge of the market research space and understanding of customer goals to become a consultative partner for a key set of strategic accounts.
  • Work within your account team to build, map and execute on an account strategy that grows customer spend through new tools, new buyers and new markets.
  • Be responsible for the subscription renewals of existing business units while working to start new strategic relationships within assigned accounts.
  • Connect business-building insights from the Zappi platform with clients' strategic needs to strengthen and grow the relationship.
• Engage with Zappi's product management, operations and marketing team to ensure your portfolio is leveraging the best Zappi has to offer, but also so that we have fluid insight into customers’ needs to continue to innovate our offering
• Understand Zappi's business, strategic and values and evangelize them in the marketplace
• Coach customer stakeholders and build consensus for the adoption of Zappi’s platform throughout their organization
• Where applicable, partner with Zappi Global Account Directors and other members of the revenue team to support global account strategies

Requirements

• Proven ability to build and secure strategic and profitable business relationships
• 8+ years of market research and/or SaaS experience within new business development, customer management or client side
• Ability to build strategic and senior relationships
• Able to manage complex situations, help people work through politics, overcome legacy biases and enable them to unlock their full potential through the efficient use of software
• Curiosity for technology, marketing, market research, consumer insights and helping large organizations grow
• Systematically solves problems and hypothesizes possible customer pain points, expectations and implicit needs. Brainstorms with team members to devise solutions to solve complex deal challenges.
• Hands on, and able to deliver results, working cross functionally

Benefits

• The salary range for this role is $180,000 - $200,000 OTE per annum. Salaries are benchmarked annually.
• Unlimited holidays – we want well rested and motivated teams so encourage people to take plenty of time off. We don’t cap your allowance, but do set a minimum of at least 20 days per year plus national holidays
• Flexible working arrangements, including remote (unless otherwise specified)
• Thoughtfully designed offices to support both individual work and collaboration without interrupting others
• Support setting up your home office, if appropriate (chair + desk, etc)
• Wellbeing benefits and access to trained therapists / counselors
• Company