Strategic Account Advisor III

Minimum Pay Rate: $106,537.60 

Maximum Pay Rate: $151,985.60 

Civil Service Status: Civil Service 

Apply by Date: 07/03/2025 

Posting Type: Open 

 

This posting intends to fill three (3) regular, full-time positions.  An eligibility list will also be established, which may be used to fill regular, full-time, or limited term positions, over the next two (2) years.

 

The successful candidates for these positions will support our Key Accounts, where they will be responsible for building and managing relationships within one of the following areas:

• food and beverage manufacturing, cold storage facilities, warehouses and distributors of goods 
• hospitality industry to include lodging and entertainment and national retail brands
• non-profits, faith-based organizations, and community partners. 

 

Understanding of the unique business and organizational model of each customer is essential in delivering high value, personalized programs, services and carbon reduction. The issues managed are multi-faceted and require an ability to understand mechanical systems, grid infrastructure, and emerging technologies. 

 

See "Supplemental Questions” section below.  Failure to respond to the questions may preclude you from moving forward in this process.

Supplemental Questions

Please attach a document with your response to the following questions.  Failure to respond to these questions may preclude you from moving forward in this process.  Please do not indicate “refer to resume” as a response to the questions as it will be viewed as incomplete.

• Which of the three positions are you applying for and why?
• Describe your experience in strategic account management. Which customer segments were assigned to you to manage and how many years of experience managing each segment?  
• In your strategic account management role, describe what your company’s goals were and how your position and efforts aligned with those goals.
• What do you see as the most important elements around SMUD’s 2030 Clean Energy Vision and partnership with our customers? Please provide examples of potential partnerships or projects including the Strategic Account Advisor role, needed resources and potential challenges.

Purpose

Provide professional expertise, analysis, organization, and coordination in creating customer value through relationship management, utilizing knowledge of the customer and a comprehensive understanding of the market in which they operate. Positions within this classification require a strong focus on strategic account growth, customer satisfaction, expansion of SMUD services provided and fostering loyalty by engaging the customer through the account planning cycle.

Nature and Scope

• Strategic Account Advisor l: The entry level, works under general supervision of the Supervisor, Strategic Account Management and may be led by the Senior and Journey Strategic Account Advisors. Individuals in this position are learning and progressively growing in responsibility for the account management and energy advisory needs of SMUD customers.  This level primary works on small to medium accounts with supervision/oversight.  The incumbent is progressed to the journey (II) level upon demonstrating the required skills and knowledge, typically with three years of experience.
• Strategic Account Advisor lI:  The journey level and works under general supervision of the Supervisor, Strategic Account Management and may be led by the Strategic Account Advisor lII. Individuals in this position are fully competent in account management and energy advising and may handle customer accounts of small to large magnitude. This level is distinguished from the Strategic Account Advisor lII, in the level of supervision needed and generally has a less complex nature in Strategic Account Advisory.
• Strategic Account Advisor lII:  This is the senior and subject matter expert level and works under limited or occasional supervision of the Supervisor Strategic Account Management. Individuals in this position work on more complex account management and energy solutions may serve as a lead in their group.

Duties and Responsibilities

The following are the essential functions/tasks for the Strategic Account Advisor class series. The Entry I level assists and performs the more basic of the following functions, while the Journey II level fully performs each essential function. The Senior III level is the seasoned professional for the following duties:

• Supports the Strategic Account Advisor process by serving as a technical expert for both account management and comprehensive energy solutions for SMUD commercial/industrial customers within assigned industry seg