Store Manager

JOB TITLE:

Store Manager

FLSA STATUS:

Exempt

JOB STATUS:

Full Time

LOCATION:

Site

REPORTS TO:

District Manager

DIRECT/ INDIRECT REPORTS:

Assistant Store Manager, Lead Customer Service Representative, Customer

Service Representative

EFFECTIVE DATE:

6/1/2025

Position Overview

The Store Manager is responsible for the daily operations and long-term success of Spotless Brands’ convenience store location. This role is accountable for driving profitability, ensuring the optimal performance of store equipment, and maintaining a safe, clean, and customer-focused environment. The Store Manager leads all in-store activities including financial oversight, team performance, and compliance with company policies and applicable laws.

The Store Manager reports directly to the District Manager (Store) and maintains a dotted-line reporting relationship to the General Manager to ensure alignment with overall site-level operations, collaboration across functions, and consistent execution of business objectives. This individual manages all team members and assistant managers at the convenience store. They function as the primary on-site leader responsible for delivery an exceptional customer experience for the retail convenience store, fostering a culture of accountability, and executing company initiatives. This role requires direct leadership, operational excellence, and a strong ability to solve problems in a fast-paced, service driven environment.

 

Essential Functions (Other Duties as Assigned)

Operational & Financial Leadership

• • Achieve and exceed sales, profitability, and labor cost goals for the retail convenience store location
  • Manage all financial aspects of store operations, including invoices, cash handling, daily reconciliation, and bank deposits
  • Maintain accurate inventory counts by ordering, receiving, and stocking merchandise, supplies, and uniforms; and by monitoring and maintaining appropriate fuel levels
  • Monitor and ensure proper functioning of store equipment, coordinating with information technology (IT) and corporate support teams for issue resolution

Team Leadership & Development

• • Directly supervise, train, coach, and evaluate team members, including assistant managers and support staff
  • Administer coaching, feedback, performance evaluations, and disciplinary actions, in partnership with HR, in alignment with company policies and procedures across all store team members
  • Ensure accurate and timely completion of scheduling, payroll, and timekeeping responsibilities, including monitoring hours worked, approving timecards, and submitting payroll data in accordance with company policies and applicable labor laws
  • Drive a “One Team” Spotless Brand culture by leading daily operations with consistency, promoting collaboration, and guiding the team through change initiatives

Customer Service & Issue Resolution

• • Foster a welcoming and service-oriented environment for all customers
  • Function as the primary escalation point for resolving customer concerns and employee issues
  • Assist customers with refunds as needed, ensuring a smooth, professional resolution in accordance with store policies and procedures
  • Partner with HR and Loss Prevention as needed to address employee relations matters

Compliance & Safety Oversight

• • Safeguard store compliance with state and federal regulations for alcohol, tobacco, fuel, and lottery sales
  • Ensure compliance with all state and federal lottery regulations, oversee lottery ticket sales, maintain accurate records of transactions, and train team members on proper lottery procedures to maximize efficiency and customer satisfaction
  • Enforce safety protocols to ensure a secure environment for team members and customers
  • Respond appropriately to safety incidents and maintain a clean, organized, and hazard-free store environment

Communication & Collaboration

• • Maintain open and consistent communication with the General Manager to address store needs, challenges, and performance updates
  • Collaborate with cross-functional teams including corporate support center team members, IT, HR, Asset Protection/ Loss Prevention, to support smooth store operations
  • Escalate issues that may impact compliance, policy adherence,