Store Manager

Thank you for your interest in joining our team! Qurate Retail Group comprises six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce ("vCommerce"), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming and social platforms.

The Opportunity

• Reporting to the Manager of Retail Stores & Sample Sales the Store Manager manages all aspects of retail store operations including sales/customer service, merchandising, sales planning/allocations, staffing and team member relations, loss prevention, cash handling, training, communication and following all company procedures and safety regulations. You will use customer service skills while assisting our valued customers, develop and motivate a team. You will create a positive, productive and fun atmosphere for all store team members and our customers.

• This position is onsite at our Frazer Outlet store.

• Store hours are as follows:

  • Monday-Saturday, 9am – 6pm.  Managers report as early as 7am for the opening shift, shifts vary by the day.

  • Sunday, 11am – 6pm. Managers report at 9:30am

Who We Are

QVC empowers shoppers with knowledge and shares insights in a lively and engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewelry – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. QVC reaches more than 200 million homes worldwide via its 12 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages.

Your Impact

• Set the standard for working with customers, team members with salesfloor / stockroom presence resolving customer issues while leading the team to provide exceptional customer service and productivity.

• Acquire and communicate operational information necessary to maximize business opportunities (sales, cogs and recovery goals, changes in business strategies, allocation information, P&L results, etc.)

• Present business information; use business information to produce business plans and motivate/train team members.  

• Maintain operational efficiency of Retail Store functions.

• Ensure that daily operations are completed on time

• Conduct operations audits and addresses concerns about accuracy and productivity.

• Conduct annual physical inventory processes, and inventory reconciliation activities.

• Purchase needed supplies and ensuring service invoices are paid while managing the stores's operation budget to include weekly payroll targets.

• Maintain Outlet Division merchandising standards by ensuring that products are available on the sales floor, product is organized in a manner that allows for customers' ease of shopping.

• Design and implement floor layout and moves in partnership with Assistant Managers / Keyholders. Make certain that appropriate sale / special event signage has been produced and placed on the sales floor.

• Collaborate with Talent Acquisition team by communicating staffing needs, interviewing, conducting orientation, completing new-hire paperwork and providing store operations training.

• Evaluate team member performance, complete performance appraisal process.

• Coach team members for improved performance and provides suggestions for developmental activity

• Ensure team members comply with company and store policies, administer corrective action.

• Promote awareness of and compliance with all safety / security procedures. Addresses issues. Communicate changes in procedures, answers team member questions soundly, report concerns to the appropriate partner.

What You Bring

• 3+ years of Store Manager experience

• Previous experience managing all aspects of a similar retail operation

• High school diploma, vocational degree or associate's degree

Remote work is not permitted in NYC at this time.

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Join us as we enrich life’s everyday moments – including yours. Apply today! 

If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, fashion, media, social, live streaming, technology, customer service, design and more, you’ll find amazing pro