Jobs and Careers
AM
Store Manager, Amazon Style
Amazon.comUnited Statesfull_timeVerifiedPosted 29 Jun 2023
About the role
We are looking for a Store Manager who can bring Amazon’s customer obsession to life in a retail environment. You will be accountable for the end-to-end operations and overall performance for the store, leading a team of store leads and engaged retail associates to deliver a best-in-class experience for customers. You will be responsible for store operations and metrics that include sales, labor, customer satisfaction, productivity, and safety, among others. You will play a vital role in maintaining a vibrant store culture based on customer obsession, trust, respect, continuous learning, safety, and fun.
Store Managers are skilled operators who are process-driven, comfortable with ambiguity, detail-oriented, and are experienced in leading large teams to deliver exceptional results. Store Managers demonstrate a strong work ethic, excellent ownership, the ability to meet deadlines, a willingness to learn new things, and a commitment to the customer and employee experience.
Key job responsibilities
- Manage a team of store leads and associates, including setting goals, relaying expectations and managing performance, providing regular feedback, and supporting career development.
- Prioritize and delegate effectively to drive exceptional results in your stores, including executing standard operating procedures, identifying areas of improvement, implementing solutions, and providing ongoing feedback to store employees.
- Own the customer experience for your store, maintaining a positive employee culture built on Customer Obsession and Amazon’s Leadership Principles.
- Create and maintain a culture of engagement by routinely listening to feedback from leaders, associates, and customers and implementing solutions to solve problems.
- Analyze store data and identify areas of opportunity, determine root causes, and implement solutions to continuously improve the overall performance and culture of the store.
- Represent your store during weekly business meetings and to other leaders and partners as needed.
- Perform store walks and other audits and engage with associates on the floor, modeling behaviors of success and jumping in to fulfill associate activities when needed to provide a great customer experience or develop others.
- Create and maintain a safe, clean, and secure environment to ensure the security of all employees, customers, and products in your stores.
Additional Requirements:
- Work flexible hours to meet customer needs including nights, weekends, and holidays.
- You are comfortable working in a physical environment. You have the ability to lift up to 49 pounds and be on your feet for a shift, up to 10 hours at a time
About the team
Amazon Stores is a unique extension of Amazon.com that focuses on in-person shopping experiences through our retail stores. We are passionate about creating a shopping experience that customers love. If you enjoy being both an operator and an inventor and you want to join a fast-paced, innovative team that is making history and breaking ground for Amazon’s retail stores, this is the place for you.
We are open to hiring candidates to work out of one of the following locations:
Columbus, OH, USA
- 6+ years of retail or operations experience.
- 3+ years of people management experience or 3+ years of Amazon (Blue Badge/FTE) experience.
- Bachelor's degree in Business Administration, Operations Management, or 10+ years of related experience.
- Demonstrated ability to use data and metrics to back up assumptions and implement effective solutions.
- Experience working independently in an ambiguous environment with minimal supervision.
- Demonstrated success in problem solving and delivering results.
- Strong written and verbal communication skills.
- Passion for and commitment to delighting customers.
- Experience in launching retail locations.
- Demonstrated ability to attract, hire, and develop high-performing teams.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Store Managers are skilled operators who are process-driven, comfortable with ambiguity, detail-oriented, and are experienced in leading large teams to deliver exceptional results. Store Managers demonstrate a strong work ethic, excellent ownership, the ability to meet deadlines, a willingness to learn new things, and a commitment to the customer and employee experience.
Key job responsibilities
- Manage a team of store leads and associates, including setting goals, relaying expectations and managing performance, providing regular feedback, and supporting career development.
- Prioritize and delegate effectively to drive exceptional results in your stores, including executing standard operating procedures, identifying areas of improvement, implementing solutions, and providing ongoing feedback to store employees.
- Own the customer experience for your store, maintaining a positive employee culture built on Customer Obsession and Amazon’s Leadership Principles.
- Create and maintain a culture of engagement by routinely listening to feedback from leaders, associates, and customers and implementing solutions to solve problems.
- Analyze store data and identify areas of opportunity, determine root causes, and implement solutions to continuously improve the overall performance and culture of the store.
- Represent your store during weekly business meetings and to other leaders and partners as needed.
- Perform store walks and other audits and engage with associates on the floor, modeling behaviors of success and jumping in to fulfill associate activities when needed to provide a great customer experience or develop others.
- Create and maintain a safe, clean, and secure environment to ensure the security of all employees, customers, and products in your stores.
Additional Requirements:
- Work flexible hours to meet customer needs including nights, weekends, and holidays.
- You are comfortable working in a physical environment. You have the ability to lift up to 49 pounds and be on your feet for a shift, up to 10 hours at a time
About the team
Amazon Stores is a unique extension of Amazon.com that focuses on in-person shopping experiences through our retail stores. We are passionate about creating a shopping experience that customers love. If you enjoy being both an operator and an inventor and you want to join a fast-paced, innovative team that is making history and breaking ground for Amazon’s retail stores, this is the place for you.
We are open to hiring candidates to work out of one of the following locations:
Columbus, OH, USA
Basic Qualifications
- 6+ years of retail or operations experience.
- 3+ years of people management experience or 3+ years of Amazon (Blue Badge/FTE) experience.
- Bachelor's degree in Business Administration, Operations Management, or 10+ years of related experience.
Preferred Qualifications
- Experience in directing store operations and managing budgets.- Demonstrated ability to use data and metrics to back up assumptions and implement effective solutions.
- Experience working independently in an ambiguous environment with minimal supervision.
- Demonstrated success in problem solving and delivering results.
- Strong written and verbal communication skills.
- Passion for and commitment to delighting customers.
- Experience in launching retail locations.
- Demonstrated ability to attract, hire, and develop high-performing teams.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
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