State Account Director

Bamboo Health is the leader in Real-Time Care Intelligence™ solutions aimed at improving lives for everyone experiencing physical and behavioral health challenges. We are driven by our mission to empower clients to deliver seamless, high-quality and cost-effective care during pivotal moments to improve health outcomes. From coast to coast, Bamboo Health partners with all major retail pharmacy chains, 52 states and territories, 100% of the top 10 best hospitals and more than half of the country’s largest health plans to improve more than 1 billion patient encounters annually. Join us in improving lives during pivotal care moments! 

Summary:

As a State Account Director, you will lead all retention efforts for a national strategic behavioral health partner/reseller. Serving as the primary point of contact, you will provide both strategic and tactical oversight to ensure the overall success of Bamboo Health’s partnership and the execution of all related account activities.

The role centers on building and strengthening relationships with key stakeholders across the partner organization—including Executive Leadership, Account Management, Sales, Solutions Consultants, and other influencers—to maintain full alignment and drive mutual success. You will also represent Bamboo Health as the subject matter expert on our behavioral health solutions and service offerings, ensuring our value is clearly articulated and consistently delivered.

What You’ll Do:

• Serve as the main point of contact for the partner, ensuring all contractual commitments are met and communicating promptly to address high-priority needs.
• Look for opportunities to engage with the partner’s clients to help increase Bamboo Health’s visibility and presence in the market.
• Work closely with the partner to understand their commitments, capabilities, and capacity to meet agreed-upon metrics and KPIs, and identify upsell opportunities that address service gaps and support their performance.
• Serve as an escalation resource for internal teams to help ensure projects and deliverables stay on track.
• Proactively identify risks, remove roadblocks, and develop mitigation plans to maintain account stability.
• Act as a bridge between the partner and Bamboo Health teams, ensuring support, product, and delivery groups stay aligned on shared goals.
• Prepare and deliver strategic account reviews and track progress toward annual business objectives.
• Maintain a solid understanding of the market and the partner’s environment, including opportunities, priorities, and issues that could impact the work.
• Collaborate with client support, product management, marketing, operations, and engineering to complete scopes of work, change orders, and software enhancement documentation accurately and on time.
• Manage contract renewals, extensions, project additions, and other contract-related updates for current business.
• Stay curious about emerging AI tools and how they can streamline or enhance work within your function.

What Success Looks Like…

In 3 months…

• Learning Bamboo Health products, customer segments, industry trends and getting to know critical stakeholders.
• Becoming independent, prioritizing stability for the client and internal teams and understanding the priorities of our organization and your client.
• Beginning to incorporating AI-supported tools into your day-to-day work—whether through analysis, documentation, or task management.

In 6 months…

• Understanding the measures of success for your role and have clear expectations for the remainder of your performance for the year.
• Successfully owning the account and have an established understanding of the strategic initiatives within the account through relationships with key stakeholders.
• Consistently delivering on expectations and demonstrating measurable improvements in account engagement.

In 12 months…

• Developing strategic account plans with a focus on reducing areas of risk, improving the client experience, and identifying opportunities for growth.
• Meeting quarterly and annual retention goals and KPIs.

What You Need:

• Bachelor’s degree in business, marketing, or a related field; or 5+ years of relevant experience.