Staff Technical Writer

Are you an experienced technical writer with a passion for delivering high-quality product documentation and content experiences for customers? Do you enjoy working with writers and content designers to create the next generation of content experiences and in-app guidance to help product users? Do you love translating complex technical concepts into clear and accessible documentation for developers, and technical audiences? Do you thrive in a dynamic and fast-paced environment where you have the opportunity to shape the content guidelines, processes, and standards? If so, our Staff Technical Writer role is the perfect fit for you.

At Ridgeline, we are committed to providing best-in-class product documentation and technical content experiences for our customers to help them make their way from being new users to product mastery and beyond. As a technical writer, you will play a critical role in ensuring that our content is accurate, engaging, and effective. You will work closely with other writers, as well as product and engineering teams, to understand the latest updates and features. And you will use your writing and editing skills to create clear and concise content that helps our customers get the most out of our products.

You will report to the Director of Technical Documentation and Content Experience and work closely with the rest of the product documentation team.

What will you do?

• Create product documentation and other technical content, such as user guides, API reference, UI text, error messages, and in-app guidance, with accuracy, clarity, and consistency across the Ridgeline platform.
• Collaborate with product and engineering teams to understand the latest product development and document new features for your assigned areas. Improve existing documentation. 
• Draw from your experience in technical writing and editing, structured authoring, topic-based writing, DITA, and other industry-standard paradigms to help shape the content experiences for Ridgeline customers.
• Utilize your knowledge of JSON, XML, and other data formats to enhance developer and API documentation.
• Collaborate with team members on style guidelines and help writers and product teams create compelling, standards-compliant product content.
• Help develop and maintain documentation and content experience standards and processes.
• Work closely with the Director of Technical Documentation and Content Experience to identify and implement best-in-class product documentation models, as well as authoring and content management systems. Track progress against key content initiatives.

Preferred Skills and Experience

• 8+ years of experience as a technical writer with a focus on software product documentation and content design. Experience on a software product documentation or content design team is a must.
• Excellent writing and editing skills, with the ability to write in a clear, concise, and engaging style. Experience in writing end-user facing content and UI text for business or consumer applications.
• Experience in topic-based authoring, DITA, and XML-structured authoring. 
• Knowledge of GSuite, Git/GitHub, Confluence, Zendesk, or other documentation tools and content management systems.
• Strong knowledge of CCMSs and XML-based authoring systems. Experience in the end-to-end workflow of converting legacy content into a structured authoring environment is preferred.
• Knowledge of AI systems and experience incorporating AI into content management and delivery workflows is a plus.
• Familiarity with accessibility and localization standards and practices.
• Strong organizational skills and the ability to manage multiple projects simultaneously.

Nice to haves:

• Experience in the Fintech industry. Experience with successful software startups.
• A basic understanding of, and ability to read code in one or more programming languages, such as Python or Kotlin.
• Experience with API documentation tools such as Swagger, Postman, or Insomnia and an understanding of API design and usage.
• Practical knowledge of various Agile and Continuous Delivery practices and disciplines.
• Experience training both internal team members and customers.
• Familiarity with industry-standard authoring tools and content management systems.
• Comfortable with basic front-end web development languages (HTML, CSS, and JavaScript).
• API knowledge, including experience with an API testing tool and interacting with a host system; a good understanding of sample code, functions, parameters, endpoints, error messages, and payloads.

About Ridgeline

Ridgeline is the industry cloud platform for investment management. It was f