Staff Technical Program Manager

Why Mozilla?

Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for people. 

The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms. 

About this team and role:

The role is part of the broader Mozilla Infrastructure Organization that is responsible for critical horizontal functions, namely IT Services, Enterprise & Product Security, Cloud & Data Engineering, Ecosystem Services Engineering and Infra TPM. We enable various capabilities across one or more Mozilla entities aligned with mission & goals to build a safe & secure internet. The Infra Organization is purpose-driven across Mozilla, and influences and shapes technical decisions with a strong privacy-centric customer mindset. This role is part of the Infra TPM function and will be working as the primary Technical Program Manager (TPM) on our Identity and Access Management (IAM) program, The IAM program spans across Enterprise IT and Product Platform services.  The TPM will work closely with the IT, Cloud, and Security teams. Additionally you’ll also support other Infra Org initiatives based on priorities and goals. 

What you’ll do:

We are seeking an experienced Staff Technical Program Manager to lead the end-to-end planning and delivery of our Identity and Access Management initiative. In this role, you will be responsible for driving the strategy, execution, and continuous improvement of our IAM program. You will collaborate with cross-functional teams, including Security, Cloud & Data Engineering, and IT, to ensure robust and secure identity, authentication, authorization, and access control capabilities across the Mozilla organization. If you are passionate about security, thrive in sophisticated environments, and excel at balancing technical depth with senior leadership, we would love to hear from you.

Key Responsibilities

Program Leadership & Strategy

• Develop and drive the overall IAM program roadmap, aligning with our organizational goals and security standard processes
• Serve as the primary contact for IAM initiatives, ensuring clear communication of objectives, schedules, and progress to senior leadership and partners

• Continuously review industry trends, emerging technologies, and standard methodologies to enhance the IAM program
• Understand the technical requirements and needs (current and future) of Mozilla’s IAM system to identify dependencies and risks related to program delivery and represent those to senior leadership and other teams

Cross-Functional Coordination

• Partner with product & engineering managers, infrastructure teams, and security engineers to translate business requirements into technical solutions
• Coordinate cross-functional resources (people, time, and scope) to ensure timely delivery of IAM features and enhancements
• Facilitate collaboration among engineering, operations, and security teams to remove roadblocks and optimize workflows, organizing everything in Jira and Confluence

Technical Oversight

• Facilitate and where needed contribute to defining standard service arch designs, data flow call patterns, API interfaces working closely with domain specific engineering leads
• Work closely with engineering teams to document existing implementations and associated improvements 
• Ability to disambiguate complex workflows and system integrations, working with engineering leads that help flesh out epic / sprint level deliverables
• Collaborate with architects and engineers to plan and design scalable and secure solutions that integrate with existing systems (e.g., Active Directory, cloud platforms, internal applications)
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