Staff Technical Program Manager (Industry Verticals - AI Agents)

About Us

Co-founded in 2023 by Joe Laws and Grant Verstandig, Trase Systems is AI, Uncomplicated. Trase empowers enterprise leaders to harness the full potential of AI without the associated complexity and risks. We are an end-to-end solution for deploying, managing, and optimizing AI in the enterprise. Our platform specializes in bridging the “last mile” of AI adoption, unlocking AI's full potential while driving efficiency and significant cost savings. Trase is at the forefront of AI Agent innovation, topping the Hugging Face GAIA Leaderboard for Generalized AI Assistants, ahead of industry giants such as Google, Meta, Microsoft, and OpenAI. We are leveraging our cutting-edge technologies to develop mission-critical agentic applications in complex industries such as Healthcare, Oil & Gas, and National Security. 

About the Role

As a Staff Technical Program Manager, you will own execution across customer-facing vertical programs - including national security, healthcare, and enterprise deployments - ensuring that platform capabilities translate into successful, secure, and reliable customer outcomes.

This is not a coordination or reporting role. You are responsible for:

• Driving execution across complex, high-stakes customer programs
• Managing delivery under strict compliance, security, and operational constraints
• Ensuring customer commitments are met with predictable, production-ready outcomes

You will operate at the intersection of:

• Customer programs (national security, healthcare, enterprise verticals)
• Platform engineering (agent runtime, workflows, system capabilities)
• DevOps / SRE (deployment models, environments, reliability, incident readiness)
• Security & compliance (ATO/RMF, HIPAA, enterprise security requirements)

You are expected to be deeply technical, with demonstrated ability to:

• Understand deployment architectures across cloud, VPC, and on-prem environments
• Reason about system behavior, APIs, and integration points in customer contexts
• Engage engineering teams on tradeoffs between delivery speed, security, and reliability

Why this Role is Needed

Customer-facing programs - particularly in highly regulated industries - introduce constraints that significantly increase execution complexity:

• Strict compliance and security requirements (e.g., RMF/ATO, HIPAA, enterprise controls)
• Environment fragmentation (on-prem, VPC, sovereign deployments)
• High coordination overhead across customers, engineering, and stakeholders
• Elevated expectations for reliability, auditability, and incident readiness

As Trase expands across verticals, the bottleneck shifts to:

• Customer coordination and stakeholder alignment
• Integration sequencing and environment readiness
• Release coordination under compliance constraints
• Operational readiness and incident management

This role exists to:

• Reduce coordination and communication overhead on engineering teams
• Ensure customer programs are structured, sequenced, and unblocked
• Improve reliability and predictability of delivery on customer commitments
• Maintain strong security and operational posture while moving quickly
• This aligns with the need for dedicated TPM coverage to handle high coordination load in customer programs and protect engineering focus.

Scope of Responsibilities

• Own end-to-end execution of customer-facing programs across national security, healthcare, and enterprise verticals, translating ambiguous customer requirements and platform capabilities into clear, actionable delivery plans.
• Coordinate customer milestones, integration timelines, and deployment readiness across engineering, DevOps/SRE, and external stakeholders, ensuring alignment on scope, sequencing, and success criteria.
• Manage compliance and security-driven constraints (e.g., RMF/ATO processes, HIPAA considerations, enterprise security requirements), ensuring delivery plans account for approval cycles, evidence generation, and audit readiness.
• Identify and manage cross-team and cross-environment dependencies (platform services, infrastructure, integrations), reducing integration risk and preventing delivery delays.
• Establish and maintain execution cadence for customer programs, including milestone tracking, readiness reviews, stakeholder updates, and escalation paths.
• Drive release and deployment readiness across environments (cloud, VPC, o