Staff Site Reliability Engineer - Technical Duty Officer

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

Job Description

• Be a forcing factor within the organization as we transform to a world leading SRE organization
• Bring a depth of experience to drive troubleshooting during critical outages involving multiple large-scale distributed software applications, networks, and cloud infrastructure
• Advocate for the customer experience by rapidly addressing and mitigating problems within customer environments across the globe
• Ensure focused leadership, effective coordination, and streamlined decision-making during critical incidents with multiple teams engaged
• Build technical training capabilities to ensure the SRE organization is a destination for people in their career while providing a continuous learning culture.
• Take the lead in driving a comprehensive and scalable observability strategy that supports rapid problem isolation and effective diagnosis
• Drive organizational excellence by building scalable process frameworks which drive rapid responses to availability issues 
• Work closely with product teams to ensure we thoroughly analyze failures and apply holistic learnings to fail faster, fail smaller, and fail less often in the future
• Ensure new services and iterations of existing services are built for reliability, scalability and ease of operations
• Champion SRE principles and practices within Engineering Department
• Participate and/or lead projects from intake to closure

Qualifications

• Strong communication and interpersonal skills
• Decisiveness and ability to make sound judgments under pressure
• Problem-solving and analytical skills
• Experience in being able to effectively lead a team of cross-functional engineers
• Expert level knowledge in at least one of the following infrastructure components: Systems, Network or Observability
• Customer-first attitude and focus on providing best-in-class service for customers

Bachelor's degree in Computer Science, a related technical field involving computer systems engineering, or equivalent practical experience.

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Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range$136,500—$195,000 USD

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

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