Staff Salesforce Solution Engineer

Honor exists to expand the world’s capacity to care.

We’re combining high tech with high-touch to deliver better home care for aging adults, better jobs for Care Professionals, and entirely new offerings to support the aging journey, at scale. 

Founded in 2014, and now a Series E funded “Unicorn” valued at over $1B, Honor leads the world’s largest home care network with the most advanced care platform. Our August 2021 acquisition of Home Instead has created a global company that’s revolutionizing how society cares for older adults, their families, and Care Professionals.

The Honor Care Platform combines local care and the most advanced technology to bring the highest quality care to more aging adults. 

Grow at Honor as part of a united team where everyone shows up authentically, shares ideas bravely, and solves complex problems! 

About the Work:

What is your role?

As a Salesforce Solution Architect, you will lead the re-architecture and optimization of Honor’s Salesforce implementation, ensuring that it is scalable, reliable, and aligned with the needs of both corporate teams and Franchise Owners. You will evolve our Salesforce platform into a high-performing, scalable system that drives data-driven decision-making, automation, and operational efficiency—turning it into a reliable and strategic asset for our teams and Franchise Owners.

You will work closely with Sales, Operations, Franchise Owners, Marketing, and Engineering to design and implement a standardized Salesforce environment that eliminates manual troubleshooting, improves data quality, and enhances the overall experience for all users.

Your role is both strategic and hands-on—balancing system architecture, business process improvements, and direct development work to ensure Salesforce becomes a stable and valuable tool for Honor and Home Instead.

What are your Responsibilities?

Salesforce Architecture & System Optimization

• Re-architect the current Salesforce implementation to improve stability, performance, and scalability.
• Standardize workflows, data models, and reporting structures across Franchise Owners to eliminate inconsistencies.
• Implement governance and best practices to ensure long-term maintainability and data integrity.
• Reduce system fragility by improving permissions, security settings, and automation processes.

Process Automation & Business Efficiency

• Automate key processes using Flows, Apex, and Lightning Web Components (LWC) to reduce manual interventions.
• Optimize integrations between Salesforce and external systems (Talkdesk, Outlook365, Gmail/Gcal, marketing tools) to improve operational efficiency.
• Ensure Franchise Owners have a consistent and seamless experience, reducing the time spent on troubleshooting bad or missing data.

Data Strategy & Reporting

• Improve data visibility and reporting for leadership and Franchise Owners to make informed business decisions.
• Implement data validation rules and governance policies to prevent inaccurate or incomplete records.
• Design scalable analytics dashboards that enable teams to track key sales and operations metrics.

Cross-Team Collaboration & Stakeholder Engagement

• Work with Sales, Marketing, Product, and Engineering to ensure Salesforce aligns with business needs.
• Educate and enable Franchise Owners to adopt standardized Salesforce processes, improving adoption and usability.
• Partner with Salesforce Admins and Engineers to execute large-scale improvements while providing technical leadership.

Required Skills

Technical Expertise

• Salesforce Architecture & System Design – Experience in rebuilding and optimizing Salesforce instances.
• Apex, Lightning Web Components (LWC), and Flows – Strong ability to develop custom automation and UI improvements.
• Salesforce APIs & External Integrations – Expertise in integrating third-party tools like Talkdesk, Gmail/Gcal, and marketing platforms.
• SOQL, Data Governance, and Reporting – Deep understanding of Salesforce data models, validation rules, and performance optimization.
• Security & Compliance – Ensuring proper permissions, role hierarchies, and data security best practices are in place.

Business & Operational Skills

• Multi-Location/Franchise Salesforce Experience – Ability to standardize workflows across a distributed user base.
• Process Optimization & Automation – Expertise in reducing manual interventions through automation.
• Stakeholder Collaboration & Training – Strong ability to align business teams with Salesforce capabil