Staff Outbound Product Manager-Employee Workflows

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies®.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

This role is part of our Employee Workflows business unit that creates and takes employee service and experience products to market.  We are seeking an experienced Outbound Product Manager, who is passionate about delivering solutions that provide employees with the best possible experience at work.

As an Outbound Product Manager you will play a lead role supporting HR Service Delivery and Employee Growth and Development products and play a critical role in getting these products to market.  At ServiceNow, the Outbound Product Management team has a seat at the table to collaborate closely with many teams like Marketing, Sales, Solution Consulting, Inbound Product Managers, and engineering.

What you get to do in this role:

• Be a primary partner for Sales and Partners within the Product Management group.
• Craft go-to-market materials and enable Sales and Partners on product messaging, enhancements, and roadmaps.
• Deliver vision, strategy, and roadmap sessions for customers and partners.
• Be a conduit for market and customer requirements into the development of product strategy and roadmap.
• Partner with Product Marketing on content and demos to support go-to-market.
• Partner with solution consulting to define the use case outcomes and product narratives to support customer-facing sales demos.
• Prepare and deliver briefings for analysts.
• Curate customer product adoption stories that can be used for marketing materials, references, and in sales pursuits.
• Partner with and support Employee Workflows Outbound Product team on customer Community content needs, Live on ServiceNow webinars, Product Advisory Councils, and Special Interest Groups.
• Track product adoption metrics.

Qualifications

To be successful in this role, we need someone who has:

• 5+ years in a customer-facing role in Product Management, Solution Consulting, Product Delivery, or similar role.
• Knowledge and experience in the human resources technology domain is a must.
• Knowledge and experience in the talent management or skills technology domain is a plus.
• Excellent people skills to interact with all levels of customers, colleagues, cross-functional teams, and partners.
• Very strong written and oral communication skills.
• Effective cross-functional collaborator, able to influence and drive cross-functional teams toward a goal. History of teamwork and willingness to roll up sleeves to get things done.
• Ability to work hands-on, starting small, and scaling up over a period.
• Ability to handle multiple competing priorities in a fast-paced environment.
• Knowledge of the ServiceNow platform and current applications portfolio is a plus

For positions in the Bay Area, we offer a base pay of $152,000 - $266,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, i