Staff Inbound Product Manager (ServiceNow & Developer Productivity)

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

About Digital Technology

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. This role focuses across 3 areas: enablement of developers - ensuring they have the required skillset and certifications, Equip - provide the right set of tools and technologies which improves developer experience and simplify - the processes from build to release across DT.

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

What you get to do in this role:   

• Lead product strategy for developer tools that sets us up for success as we look to grow to $10B+ in revenue.
• Understand the lifecycle of development on ServiceNow platform and articulate pain points of developers.
• Work across Internal teams to identify the stakeholders needs to understand how teams within DT build on different ServiceNow instances and accordingly shape and provide inputs to build the developer productivity tools
• Work across developer community to collect feedback on current and future Developer productivity tools and raise enhancement requests for improved or new features
• Responsible for the lifecycle of the product from development, release, socialization, adoption, and retiral phases
• Build & enhance a Best practices library which developers can refer to in real-time while coding and building on the platform
• Build and report on metrics for the success of developer productivity such as - developer experience, certified developers, cycle time, feature build speed etc.
• Brainstorm and work through different ideas and leverage Gen AI capabilities to enhance and improve developer productivity
• Lead the promotion of across different groups of team members, along with the ability to influence inside and outside of your team.

Qualifications

To be successful in this role you have:

• 8+ years of software product management experience, preferably working on an enterprise IaaS, SaaS or PaaS
• Must have a working knowledge of the ServiceNow Platform/Products and the lifecycle development process on the Now platform
• 2 years of experience building on the platform with javascript development experience
• Good understanding of Gen AI LLM concepts and awareness on how its being used to aid in developer productivity
• Functional knowledge & experience on the ServiceNow platform – cloning, app repository, update set movements, , upgrades, testing and releases
• Strong prioritization skills based on user feedback and inputs and focus on high-impact activities.
• Experience defining and capturing product r