Staff Assistant

Purpose of the Position:

The Testing Services Coordinator will support Testing and Certification Services (TaCS) and the Instructional Testing Center at The University of Alabama in Huntsville by providing administrative and logistical support for all areas of testing services. The incumbent must have strong professional communication skills and be able to manage multiple responsibilities, maintain confidential information, provide excellent customer service, follow all guidelines and coordination requirements, provide general technical support, and perform well in a team environment.

Duties / Responsibilities:

Daily Test Center Procedures:
​• Maintain a positive, supportive environment with a high standard of customer service. Provide timely and efficient testing processes and a well-maintained test environment for TaCS and Instructional Testing customers. Handle incoming phone and email inquiries, greet and direct on and off-campus visitors, and provide administrative support in a timely manner.
​• Communicate test schedules, registration procedures, guidelines, and expectations of test takers. Includes answering questions, assisting with registration, providing appointment reminders, and thorough follow-through of reporting and record-keeping requirements.
​• Knowledge of policies and procedures governing each test, and therefore able to answer questions from participants, partnering organizations, faculty, students, and other staff members.

Test Administration:
​• Assure the integrity of all tests by controlling the security of all testing materials received, retained in inventory, and shipped, by strictly following all guidelines and procedures set by the various testing entities.
​• Maintain a sound understanding of ADA and FERPA guidelines and regulations as they pertain to UAH registration and testing services.
​• Work closely with the Office of Disability Support Services to accommodate UAH students with Letters of Accommodation and LOA.
​• Assist in the process of tests administered for UAH students, including: DSS time accommodated or reduced distraction exams, make-up exams, online exams, English placement exams, and ETS Biology Field exams.
​• Assist in the process of tests administered at UAH, including: On-Campus ACT, TEAS, CLEP, DSST/Dantes, State Insurance, Pearson Vue, and other external tests to be determined.
​• Stay abreast of updates to policies and procedures of national and state tests.
​• Assist with maintenance of master testing schedule.
​• Maintain a flexible daily work schedule to include transitioning between testing rooms and various daily responsibilities as assigned. Early morning, evenings, and/or weekend work hours may be required on occasion.

Test Center Preparation and Maintenance:
​• Provide updates and general maintenance to computer equipment and testing software, as needed.
​• Develop and maintain proficiency in the usage of the registration and database reporting software packages, as well as skills needed for effective utilization of additional software used to enhance registration and test management efforts.

Additional Duties:
​• Assist with promotional and business development activities to expand the overall target market.
​• Participate in various internal and external meetings and training sessions, as assigned.
​• Maintain a flexible work schedule to include occasional weekend and extended hours.
​• Perform other duties as assigned by the Assistant Director of TaCS and/or the Dean of the College of Education, Sport, and Human Sciences.

Minimum Requirements:

• High school education or equivalent.
• 1 - 3 years of full-time verifiable work experience providing administrative and customer service support.
• Must have excellent oral and written communication and strong computer software skills.
• Must have high proficiency in Microsoft Office products.
• Ability to install and provide basic maintenance and troubleshooting of computer hardware and software is required.

Desired Qualifications:

• Prior experience in an educational or testing environment is desired.
• Experience working with students with disabilities is preferred.

Published Salary (if available):

$34,000 - $36,000