Staff Assistant II/III

Level II

To assist the department leadership team in analyzing and evaluating the activities of the department/division, to coordinate actions that cross division lines and to provide administrative support. Assist in leading moderately complex/varied and difficult tasks of moderate latitude and impact requiring moderate analysis.

Level III

To assist the department leadership team in analyzing and evaluating the activities of the department/division, to coordinate actions that cross division lines and to provide administrative support. Lead complex/difficult and moderately varied tasks of considerable latitude and impact.

Level II

• Collect, prepare and maintain data for analysis, reports and reference
• Coordinate and prepare agendas for meetings, events and presentations
• Coordinate travel arrangements, prepare authorizations and review expense reports
• Monitor, field and direct phone calls; document as required
• Order supplies/services and reconcile invoices
• Partner with leadership to coordinate, execute and maintain programs and initiatives
• Prepare and submit budget requirements for Annual Financial Plan (AFP)
• Proofread and edit content for standardization to ensure clarity and accuracy
• Remain abreast of corporate business plans and marketing efforts
• Represent the department/division/branch in disaster recovery plans
• Research and evaluate operational issues, inquiries and/or complaints
• Review internal studies and surveys to provide summaries to leadership
• Contribute to a culture of collaboration by actively working across business lines, communicating knowledge and business processes to other business units
• Plan, develop, implement and maintain new and existing programs, campaigns and special offers
• Recommend and implement technical/electronic enhancements to improve administrative operations
• Identify areas of improvement; determine solutions; implement enhancements/changes to improve operations, standards and results
• Perform other duties as assigned

Level III

• Collect, prepare and maintain data for analysis, reports and reference
• Coordinate and prepare agendas for meetings, events and presentations
• Coordinate travel arrangements, prepare authorizations and review expense reports
• Monitor, field and direct phone calls; document as required
• Order supplies/services and reconcile invoices
• Partner with leadership to coordinate, execute and maintain programs and initiatives
• Prepare and submit budget requirements for Annual Financial Plan (AFP)
• Proofread and edit content for standardization to ensure clarity and accuracy
• Remain abreast of corporate business plans and marketing efforts
• Represent the department/division/branch in disaster recovery plans
• Research and evaluate operational issues, inquiries and/or complaints
• Review internal studies and surveys to provide summaries to leadership
• Contribute to a culture of collaboration by actively working across business lines, communicating knowledge and business processes to other business units
• Plan, develop, implement and maintain new and existing programs, campaigns and special offers
• Recommend and implement technical/electronic enhancements to improve administrative operations
• Identify areas of improvement; determine solutions; implement enhancements/changes to improve operations, standards and results
• Perform other duties as assigned

Level II

• Ability to maintain confidentiality and demonstrate integrity
• Ability to work independently and in a team environment
• Significant experience in performing clerical or administrative duties/responsibilities
• Advanced knowledge of expense tracking, budget preparation and administration
• Advanced administrative support skills, methods and procedures
• Advanced database and presentation software skills
• Effective organizational, planning and time management skills
• Advanced verbal and written communication skills
• Advanced word processing and spreadsheet software skills
• Effective research, analytical, and problem solving skills
• Effective skill communicating with all levels within an organization
• Effective skill exercising initiative and using good judgment to make sound decisions
• Effective skill presenting findings, conclusions, alternatives and information clearly and concisely

Level III

• Ability to maintain confidentiality and demonstrate integrity
• Ability to work independently and in a team environment
• Experi