STAFF ASSISTANT - 64000638

Requisition No: 863303 

Agency: Department of Health

Working Title: STAFF ASSISTANT - 64000638

 Pay Plan: Career Service

Position Number: 64000638 

Salary:  $42,000 Annually 

Posting Closing Date: 10/19/2025 

Total Compensation Estimator Tool

Florida Department of Health Broward County

STAFF ASSISTANT - 64000638

Internal Agency Opportunity

 

Applicants accepted only from Department of Health employees, (includes OPS, Career Service, SES or SMS employees). Applicants will not be accepted from outside of the department.
We request that all applications be completed with People First - no faxed or mailed applications to the agency. Experience, education, and/or training used to meet the minimum qualifications and in response to the qualifying questions must be verifiable through information contained in your application. 

When completing the online application, all gaps of employment or education greater than 90 days starting from high school must be explained (approximate date, month, and year) identifying company name or if unemployed. Incomplete applications will not be considered.

DESCRIPTION OF DUTIES

The incumbent is primarily responsible for the day-to-day operation of the DOH-Broward Central Mail Room for providing coverage for the Administration Center reception desk and the Fort Lauderdale reception desk (whichever one they are assigned to and it may vary daily) and it’s duties as described below: In addition, the incumbent is responsible for processing all mail incoming and outgoing from the DOH Admin Mailroom. Mail Room Receive, sort, and distribute approximately 500 -5000 pieces of incoming U.S. and interoffice mail, including packages of varying sizes and weights, daily. Ascertain and affix correct postage, according to class and weight, of outgoing U.S. mail daily. Receive, sort, and distribute approximately 300 pieces of interoffice mail daily. Operate postal meter/scale machine on a daily basis. Deposit outgoing U.S. mail in Postal Service mailbox on a daily basis. Monitor and validate postal meter machine daily. Monitor postage usage and notify Supervisor when amount reaches a predetermined level for replenishment. The incumbent is responsible for maintaining a clean and orderly mail room at all times. Serves as the primary recipient for the Broward CHD for Federal Express, U.P.S, Certified Mail and other package deliveries. Documents the receipt of goods delivered to the Administrative Center building by logging them into the daily log system. Notifies intended recipients of such deliveries by phone and email and delivers packages when needed. Notifies a recipient of certified mail letters and hand delivers them to recipient.

 Reception Desk: Provides information and referral services to clients, staff and the public at-large entering the Administration Center / Fort Lauderdale Health Center lobby. Assists clients/customers with directions to office/clinic locations. Regulates and controls admission and access to the various program offices in the Administrative Center through the issuance of IDs and the maintenance of a sign-in/sign-out log. Answers the reception desk phone lines and transfers incoming callers to relative program offices or requested individual phone extensions. Process e-mail requests for conference room reservations in the shared Outlook conference room reservation calendars. Coordinate with General Services staff for the request of Administration Auditorium room set up and with the IT Department for the request of equipment for meetings held in the Administration Auditorium. Maintains a log of these requests.

The incumbent is to maintain excellent customer service and a pleasant attitude with both internal and external clients. Assist volunteers working at the reception desk and train them on the reception desk functions. 

Assists various departments on projects as needed.

MINIMUM QUALIFICATIONS

1. Experience working in mailroom, processing mail using Pitney Bowes Mail machine, receive sort and distribute mail, and using shipping software.
2. Experience working as a receptionist in a professional setting, providing customer service and performing tasks that includes managing phone calls and emails, monitor visitor access, interact with visitors and handle customer queries, receive and process deliveries, and inter-department communication.
3. Experience in calendar management, schedule appointments and events, and data entry in a public health setting.
4. Experience working with confidential information and administrative tasks in a public health setting.