Staff Architect, Innovation, Research & Dev

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Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role: 

 
The Staff Architect, Innovation, Research & Dev will play a visionary and strategic role within the Platform Architecture team, focusing on forward-thinking investigations into emerging features and evolving modules of the ServiceNow platform. Based in Atlanta and reporting to the Director of Enterprise Architecture, this role will serve as a key driver of innovation, helping shape the future of enterprise service delivery through experimentation, prototyping, and platform exploration. 

This role requires a deep understanding of the core architecture of ServiceNow, including its data models, platform capabilities, and extensibility. The Innovation Architect will lead the design and execution of proof-of-concepts (POCs), pilot new ServiceNow features, and evaluate their potential to transform business processes. The ideal candidate will be a hands-on technologist with a passion for innovation, a strong grasp of ServiceNow’s roadmap, and the ability to translate emerging capabilities into practical enterprise solutions. 

Your Role Accountabilities: 

Innovation Strategy & Research 

• Lead research into emerging ServiceNow features, modules, and platform capabilities to identify opportunities for innovation. 

• Maintain a deep understanding of the ServiceNow roadmap and industry trends to inform strategic planning. 

• Collaborate with Enterprise Service Transformation to align innovation initiatives with business goals and transformation priorities. 

• Develop innovation frameworks and methodologies to guide experimentation and evaluation. 

Prototyping & Proof-of-Concept Development 

• Design and build prototypes and POCs to validate new ideas and assess the feasibility of emerging ServiceNow capabilities. 

• Pilot new modules and features (e.g., AI/ML, App Engine Studio, Process Automation Designer) to evaluate their business impact. 

• Document findings, lessons learned, and recommendations for broader adoption or refinement. 

• Ensure technical soundness and architectural alignment of all experimental solutions. 

Platform Architecture & Technical Leadership 

• Provide architectural guidance on the use of ServiceNow’s core platform, including data models, scripting, integrations, and extensibility. 

• Ensure that innovation efforts align with platform standards, governance, and scalability requirements. 

• Serve as a subject matter expert on ServiceNow architecture, advising teams on best practices and emerging capabilities. 

• Collaborate with platform engineering and development teams to transition successful pilots into production-ready solutions. 

Stakehold