SRM Processing Assistant - Virtual!

Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values:

Champion People – be empathetic and help create a place where everyone belongs.

Grow with purpose – Be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com. 

This position is responsible for handling complex, potentially suspicious inquiries and issues arising from inbound calls, on-line secured request from client employees, and written requests from client employees and/or HR contacts.

Key Responsibilities

• Intakes initial claims of fraud from callers and begins investigation process
• Acts as single source of contact for customers during fraud investigations
• Contacts customers when necessary to verify legitimate or fraudulent nature of transactions
• Answers routine to complex inquiries from customers
• Assists customers with suspicious activity on their account
• Serves as a senior resource to team members assisting with questions, issue resolution, and training related to fraud prevention
• Takes appropriate action, including escalating issues as necessary and communicating any trends to management
• Review and triage customer accounts based on alerts from anti-fraud team and automated tools
• Partner with own and other teams to assess account activity and determine need for  outbound calls or other account-specific actions
• Performs other job related duties or special projects as assigned

Competencies Required

• Solid technology skills including proficiency with Microsoft Office (Excel, Word, Outlook, SharePoint)

• Excellent organizational and time management skills, with the ability to multi-task, maintain accuracy, and meet deadlines in a fast paced, high volume environment
• Strong verbal and written communication skills with the ability to maintain confidentiality and professionalism while interacting with customers and internal team members
• Customer service orientation with developed analytical and problem solving skills
• Self-starter possessing the ability to work independently while supporting a team environment
• Ability to follow directions and apply proper policies, procedures and guidelines
• Strong attention to detail and high concern for data privacy & accuracy

Minimum Qualifications/Experience

• High School Diploma or equivalent required

Preferred/Not Required

• Bachelor's Degree
• 2-4 years’ experience in a fraud detection/investigation or risk management role in the banking or financial services industry. Formal Education & Certification

Alight requires all virtual interviews to be conducted on video.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible.  Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. 

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully co