Sr. Transitional Navigator

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate.  We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. 

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.  Come make a difference at Ochsner Health and discover your future today! 

This job functions as the liaison and communicator with the patient, caregivers, healthcare providers, and multi-disciplinary team members as well as post-acute care and third party payers. Discusses alternative care options with patient/caregivers as well as the multi-disciplinary team and assist with discharge planning needs. Facilitates movement along the healthcare continuum to endure quality, cost effective outcomes are achieved, in collaboration with the multi-disciplinary team.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.
 

Education

Required - Registered nurse diploma.
Preferred - Associate or bachelor's degree in nursing.

Work Experience

Required - 5 years of experience in discharge planning, social services, home health, managed care, care management, case management or utilization review.

Certifications

Required - Current registered nurse (RN) license in state of practice.

Basic Life Support (BLS) from the American Heart Association.

Preferred - Certification in Case Management (CCM), Health Care Management (CPHM), or American Case Management (ACM).

Knowledge Skills and Abilities (KSAs)

• Proficiency in using computers, software, and web-based applications.

• Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.

• Strong conflict resolution skills.

• Ability to work a flexible work schedule (e.g. 24/7, weekend, holiday, on call availability).

• Ability to work independently as well as within a team setting.

• Knowledge acquisition, group collaboration, management of change and dissemination of new knowledge to other healthcare professionals.

Job Duties

• Provides continuity of care by ensuring smooth transitions between care settings.

• Develops a relationship with patient and their multidisciplinary team to facilitate and/or navigate through subsequent treatment and follow-up to reflect continuity of care.

• Manages high risk, complex patient care with the goal of minimizing readmission.

• Works closely with physicians to coordinate patient’s care plan communication; works with multidisciplinary team to maintain and implement up-to-date coordinated patient centered care plan; communicates with all members of the healthcare team as patient advocate.

• Prepares, executes, and reinforces post-discharge care plan.

• Identifies barriers to care in an effort to elicit changes in processes for patients navigating the continuum of care.

• Collaborates with leadership to review processes with the goal of improving the clinical experience for referred patients and the referring physician.

• Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.

• Provides leadership and assists with mentoring and the development of RN Navigators.

• Performs other related duties as required.

The above statements describe the general nature and level of work only