Sr. Technical Writer

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.”

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

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The Staff Technical Writer leads the creation and maintenance of comprehensive documentation for the Alkami online banking software platform. This role translates complex technical concepts into clear, accessible content for diverse audiences. Collaborating with stakeholders and subject matter experts (SMEs), the Staff Technical Writer ensures timely delivery of high-quality documentation. As a leader and mentor, this role drives innovation in content creation, improves documentation processes, and enhances overall documentation quality to support client success.

Essential Duties & Responsibilities

• Lead the creation and maintenance of comprehensive documentation, including product guides and release notes, ensuring accuracy and clarity

• Develop deep product knowledge, collaborating with SMEs and product managers to gather information and validate content

• Validate procedures using demo and live software, creating visuals (graphics, flow charts, diagrams), and capturing and modifying screenshots using SnagIt

• Translate complex technical concepts into clear, concise content suitable for diverse audiences

• Create and edit visuals, such as screenshots, graphics, and diagrams, to enhance documentation

• Collaborate cross-functionally with teams, including training and development specialists, to improve product usability and client understanding

• Publish and maintain documentation on the client portal, adhering to organizational standards, templates, and style guides

• Identify and implement process improvements, documenting best practices for future use

• Manage multiple large-scale documentation projects, ensuring timely completion in a fast-paced environment

• Mentor and support team members, providing guidance and fostering professional growth

• Drive documentation strategy, innovating new standards, tools, and processes to improve content quality and delivery

Recommended Experience & Education

Minimum Years of Experience

Minimum of 8 years of experience in technical writing, preferably in the fintech or software industry

Bachelor’s degree in English, Technical Writing, Journalism, Communications, or a related field preferred; equivalent professional experience will be considered

Knowledge, Skills, & Qualifications

Required

• Extensive experience as a Technical Writer in the fintech or software industry

• Expert-level writing and editing skills, with meticulous attention to detail, voice, and tone

• Proficiency in using a Content Management System (CMS) for organizing and publishing documentation

• Advanced knowledge of Google Docs and adherence to the Google Developer Style Guide or similar

• Familiarity with using AI tools, such as ChatGPT and other large language models, to enhance documentation processes

• Strong interpersonal skills, effectively building relationship