Sr Technical Support Specialist/ Systems Administrator

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Get to Know the Opportunity:   

As a Systems Administrator, the role is whole encompassing which revolves around systems functionality, systems implementation, systems integration, domain connectivity, system improvement, maintain IT security, and keeping systems up and running with minimal downtime. Please Note: This position has been designated as a hybrid-office/remote role. This role is required to be in the Cortlandt St. office, NYC 3 days per week.

The Contributions You’ll Make:

** This position is designated 1/2 Help Desk and 1/2 LAN Administrative Support.

• Competent in Microsoft various server services eg. Active Directory, DNS, DHCP, GPOs
• Active Directory Roles, Print server etc.
• Competent in all Microsoft Window OS, eg. Microsoft Win 10 Win Server 2019 and Microsoft Hyper-V, WDS imaging.
• Good understanding of Vmware 6.5/7.0.
• Competent in Microsoft Office 365/Azure.
• Administering security tools, e.g. Putty, FTP,  Antivirus. Robocopy etc etc.
• Deploying patches, system related software, updates to server, PC's and other network devices using in house ManageEngine, Desktop Central applications.
• Ability to manage workflow, and follow up on all helpdesk related issues thru our ticketing system.
• Ability to ensure system hardware and software compatibility, to have it perform according to Image and systems specification.
• Ability to work and verbally communicate with people.
• Competent with at least one of the various types of enterprise antivirus solution.
• Competent with at least one of the various types of enterprise backup solutions, restore from backup which includes shadow copy.
• Troubleshoot/resolve system issues including but not limited to network and application configuration, infrastructure, or database issues, interface issues, and batch program issues.
• Implement Systems related work following complete life cycle-communicating with Teams and vendors.
• Recommend, evaluate, and troubleshoot hardware, software and license related issues.
• Monitor System and, evaluate current systems for performance and latency concerns.
• Troubleshoot system, which includes server, applications, PC's and other network related equipment.
• Document processes, application instructions and other IT related topics.
• Scripting in order to automate task.
• Manage access to network resources and services.

Minimum Knowledge & Experience:  

• Windows 2019 server administration including Active Directory, DNS, DHCP, GPO and PowerShell
• Microsoft Azure and Office 365
• Manage Engine Desktop Central and Service Desk
• Synology NAS
• Cisco switches, Ivanti Pulse Secure and ForcePoint Next Gen Firewall,

Preferred Knowledge & Experience:

• Linux OS is a plus.
• SolarWinds ARM, Orion and Network Performance Monitor is a plus

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Compensation Pay Disc