Sr. Technical Solutions Engineer

While candidates in the listed locations are encouraged for this role, we are open to remote candidates in other locations.

As a Spark Technical Solutions Engineer, you will provide a technical and consulting related solutions for the challenging Spark/ML/AI/Delta/Streaming/Lakehouse reported issues by our customers and resolve any challenges involving the Databricks unified analytics platform with your comprehensive technical and customer communication skills. You will assist our customers in their Databricks journey and provide them with the guidance, knowledge, and expertise that they need to realize value and achieve their strategic objectives using our products. You will report to the Director of Technical Solutions Engineering.

The impact you will have:

• Performing initial level analysis and troubleshooting issues in Spark using Spark UI metrics, DAG, Event Logs for several customer reported job slowness issues.
• Troubleshoot, resolve and suggest deep code-level analysis of Spark to address customer issues related to Spark core internals, Spark SQL, Structured Streaming, Delta, Lakehouse and other Databricks runtime features.
• Assist the customers in setting up reproducible spark problems with solutions in Spark SQL, Delta, Memory Management, Performance tuning, Streaming, Data Science, Data Integration areas in Spark.
• Participate in the Designated Solutions Engineer program and lead one or two of strategic customerʼs daily Spark and Cloud issues.
• Plan with Account Executives, Customer Success Engineers and Resident Solution Architects for coordinating the customer issues and best practices guidelines.
• Participate in screen sharing meetings, answering slack channel conversations with our internal stakeholders and customers, helping in driving the major spark issues at an individual contributor level.
• Build an internal wiki, knowledge base with technical documentation, manuals for the support team and for the customers. Participate in the creation and maintenance of company documentation and knowledge base articles.
• Coordinate with Engineering and Backline Support teams to assist in identifying and reporting product defects.
• Participate in weekend and weekday on-call rotation and run escalations during Databricks runtime outages, incident situations, and plan day 2 day activities and provide escalated level of support for critical customer operational issues, etc.
• Provide best practices guidance around Spark runtime performance and usage of Spark core libraries and APIs for custom-built solutions developed by Databricks customers.
• Be a true proponent of customer advocacy.
• Contribute in the development of tools/automation initiatives.
• Provide front line support on the third party integrations with Databricks environment.
• Review the Engineering JIRA tickets and proactively intimate the support leadership
• team for following up on the action items.
• Manage the assigned spark cases daily and follow committed service level agreements.
• Strengthen your AWS/Azure and Databricks platform expertise through learning and internal training programs.

What we look for:

• Min 6 years of experience in designing, building, testing, and maintaining Python/Java/Scala based applications in typical project delivery and consulting environments.
• 3 years of hands-on experience in developing any two or more of the Big Data, Hadoop, Spark,Machine Learning, Artificial Intelligence, Streaming, Kafka, Data Science, ElasticSearch related industry use cases at the production scale. Spark experience is mandatory.
• Hands on experience in the performance tuning/troubleshooting of Hive and Spark based applications at production scale.
• Preferred Skills:
• Real-time experience in JVM and Memory Management techniques such as Garbage collections, Heap/Thread Dump Analysis.
• Working and hands-on experience with any SQL-based databases, Data Warehousing/ETL technologies like Informatica, DataStage, Oracle, Teradata, SQL Server, MySQL and SCD type use cases.
• Hands-on experience with AWS or Azure or GCP
• Linux/Unix administration skills is a plus
• Working knowledge in Data Lakes and preferably on the SCD types use cases at production scale.
• Knowledge of "Distributed Big Data Computing" environment.

Benefits

• Comprehensive health coverage including medical, dental, and vision
• 401(k) Plan
• Equity awards
• Flexible time off
• Paid parental leave
• Family Planning
• Gym reimbursement
• Annual personal development fund
• Work headphones reimbursement
• Employee Assistance Program (EAP)
• Business travel accident insurance