Sr. Technical Content Designer I

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

So, if you are talented, driven, creative, and eager to join a dynamic, globally-connected team, then we want to talk!

Who we are looking for:

As one of the leaders and change drivers in programmatic advertising, The Trade Desk is transforming the way we monetize and consume content. Our industry is complicated, but we don’t believe our platform should be. That’s why the UX team at The Trade Desk is re-imagining and simplifying the user experience. And education is central to that endeavor. As a Senior Technical Content Designer, you’ll play a key role in helping users leverage our platform to meet their campaign goals and helping partners of The Trade Desk to swiftly integrate into our ecosystem.  

We’re looking for a great communicator, both verbal and in writing, with strong technical aptitude and the ability to learn quickly. You’re inquisitive, asking great questions and digging deep with subject matter experts to understand our platform and our users. Your questions not only lead to simple, useful, organized content, but they can influence the quality and success of the product. 

What you’ll be doing:

The Senior Technical Content Designer (API) will create technical content primarily for developers who are working with our platform. You’ll join a high-performing team of technical writers and report to the Lead Senior Staff Technical Writer. As a member of this team, you’ll work with product managers, engineers, and many others throughout the organization to understand the product and create helpful, clear, accurate documentation. You will also engage in meaningful initiatives driven by our team as we re-envision the information experience for our customers and address the needs of a growing global customer base.  

• Writing clear, accurate, helpful, timely, well-organized documentation for a developer audience in Markdown and HTML  

• Working with product managers, engineers, technical account managers, and others to understand product and customer goals 

• Updating API and integration documentation in public and private GitHub repositories 

• Using Git to merge updates from your local branches into the master repository as part of content delivery to our developer portals  

• Monitoring and responding to user feedback to understand customer needs 

 

Requirements:

• 7+ years technical writing experience 

• Experience documenting SDKs, RESTful and GraphQL APIs; writing integration guides 

• Proven ability to write high-quality technical documentation  

• Familiarity with best practices in technical writing, for example, single sourcing, following a department style guide, and writing for localization and accessibility 

• Deep familiarity with GitHub, GitLab, Visual Studio Code, or similar tools 

• Ability to work with languages such as Markdown, HTML, XML, CSS, or YAML to write, edit, and troubleshoot deliverables 

• Familiarity with common productivity and communication tools (Jira, Confluence, Slack) 

• Experience creating visuals such as workflow, integration, entity diagrams using common tools like Lucidchart, Mermaid, or Visio. 

• Strong research, requirements gathering, planning, writing, editing, proofreading, and communication skills 

• Ability to write end-user documentation and UI copy if needed 

• Ability to develop cross-functional rapport and relationships with product managers, engineers, product marketing managers, account managers, and others 

• Ability to learn complex systems quickly and become a product expert 

• A self-starter, with great attention to detail, strong time-management and decision-making skills, eager to learn and take new assignments 

• Ability to manage multiple projects and handle frequent context-switching 

• Commitment to creating high-quality developer documentation experience