Sr Technical Account Specialist

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow Cloud Observability (formerly Lightstep) enables teams to detect and resolve regressions quickly, regardless of system scale or complexity. We integrate seamlessly into daily workflows, whether you are proactively optimizing performance or investigating a root cause so you can quickly get back to building features. We continue to grow our talented, low-ego, team! We believe that we should always align our actions toward a common purpose, that trust is paramount and must be cultivated, that the most valuable team members multiply rather than add, and that we shouldn’t take ourselves too seriously (except when we’re writing way-too-long sentences about our values). We believe that assembling and retaining an inclusive and diverse team is the best way to grow a successful company.

We created ServiceNow Cloud Observability (formerly Lightstep) because we understand the massive architectural transformation underway in the software industry, and we saw an opportunity to accelerate it, all while improving the quality of the developer and end-user experience. While we learned a great deal from our experiences building Dapper (Google’s distributed tracing solution) and Monarch (Google’s high-availability metrics solution), ServiceNow Cloud Observability (formerly Lightstep) is in many ways a reaction to and a generational improvement beyond those approaches. Our story as individuals and as a company revolves around continuous learning, careful listening, and the belief that these fundamentally new software architectures require fundamentally new solutions.

We view Customer Success as one of the core components of our team and business. Ensuring that we are providing a high-quality, proactive, and consultative experience to our customers is critical and allows us to innovate quickly and effectively alongside our customers as we build long lasting relationships with them. As a Technical Account Manager, you will sit at the center of our business and own the communication, interaction, and overall business relationship between ServiceNow Cloud Observability (formerly Lightstep) and our customers. You will partner with our customer’s Engineering, DevOps, Site Reliability, and Platform teams to drive real-time transparency, accountability, and best practices in monitoring and alerting that will enable our customers to increase the speed and quality at which they develop their own software and products.

Qualifications

You’d be a great addition if…

• You have a passion for technology, innovation, and business
• You draw energy from building strong relationships with customers and enjoying interacting with them on a technical, educational, social, and business level
• You are excited to be a core member of a Customer Success team within a company that highly values the role that Customer Success plays in any SaaS business
• You have an inherent drive to constantly learn and challenge yourself to reach your own personal and professional goals
• Ability to navigate and foster collaborative interactions across multiple internal departments including Product, Product Marketing, Sales Operations, Client Operations, and Analytics 
• Bonus points if…