Sr Tariff Analyst

Department:

Revenue Management & Pricing

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Job Summary

Southwest Airlines promises to provide Employees with equal opportunity for learning and personal growth. The Senior Tariff Analyst provides technical support and ensures Revenue Management pricing technology is set up to execute pricing strategies. This role serves as a primary owner of the Company's tariffs and seeks new and creative opportunities to use pricing technologies to improve efficiency, increase flexibility, or drive revenue. The Senior Tariff Analyst has a strategic mindset and looks forward to driving their own career with Heart. 

 

Additional details: 

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.    

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.   

 

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. 

Responsibilities

• Serve as primary owner of the tariffs in ATPCO system
• Create and maintain fare rule filings in ATPCO
• Support Pricing Analysts with building of ATPCO footnotes and make ad-hoc fare rule changes
• Code all fare basis codes, fare rules, seasonality, and footnotes
• Track and report on major fare rule activities of competitors
• Execute regulatory filings with foreign bodies governing air service using ATPCO system
• Partner with Customer Relations Group on ownership of Contract of Carriage and rule regulation disclosures to Customers
• Interface with Sales Team on coding of corporate discounts and negotiated fares
• Work on enterprise-wide fare-related testing and generate the fare rules in test environments
• Serve as initial point of contact for fare-related trouble shooting and problem resolution
• Maintain high level of interaction with Customer Support and Services, Commercial Planning, Marketing, Finance, Technology and Customer Relations
• May perform other job duties as directed by Employee’s Leaders

Knowledge, Skills and Abilities

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology
• Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Knowledge of principles and methods for showing, promoting, and selling products or services including marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
• Knowledge of the implications of new information for both current and future problem-solving and decision-making
• Skilled with standard Excel/spreadsheets and ability to learn new skills in existing tools and new tools
• Ability to collect, organize, visualize and assimilate data
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Ability to listen to, understand, and communicate ideas presented in writing and/or in speaking with others
• Ability to apply general rules to specific problems to produce answers that make sense
• Ability to come up with unusual or clever ideas about a given topic or situation,