About Netskope

Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. 

Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Melbourne, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events (pre and hopefully post-Covid) and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive.  Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter@Netskope.

About the role

As the Systems Engineer you will help build out our existing infrastructure and troubleshoot problems as they arise ensuring the highest levels of systems and infrastructure availability of Netskope’s production services. 

We'll trust you to:

• Be able to work remotely to manage Network production environments. This position can be up to 100% remote.
• Perform advanced troubleshooting of system’s issues, driving complex issues to closure in a timely manner in Netskope’s global production environment.
• Be able to manage multiple issues, prioritizing based on the impact and severity of each incident, dynamically allocating resources as new issues arise and ensuring that all issues are resolved or handed off to teammates in a timely manner.
• Participate in an on-call rotation to handle escalated production issues.
• Implement industry-wide best practices around public and private cloud infrastructure.
• Work closely with other development and infrastructure teams to evolve legacy systems with modern, cloud-native design patterns.
• Assist support on escalated cases to troubleshoot complex issues.
• Gain a deep knowledge of our complex applications and infrastructure.

You need to have:

• 4+ years in a large-scale cloud operations role.
• Experience working on highly available, fault-tolerant distributed systems.
• Experience with the following technologies:
• Linux (Ubuntu/Debian), Libvirt, Jenkins, Ansible, Github, Supervisor (ctl|d).
• Experience with Bash/Python scripting.
• Experience with Application Security, SSO and Proxy technologies.
• Deep understanding of IP, TCP, UDP, HTTP/SSL/TLS/DTLS protocols, certificate management.
• A mindset to participate in the building of tools and solutions in collaboration with engineers to provide the solution.
• Strong experience in DNS and Global traffic management.
• Senior-level experience in one of the following areas: Network, Systems, Application Security.

We'd love to see (Nice to have)

• A deep understanding of Web technologies and Stability & Reliability Engineering (SRE).
• Experience working with the following technologies:
• Kubernetes, Openstack, Salt, Vagrant, ZFS/Ceph, Redis/MariaDB/MongoDB
• Experience with network troubleshooting and packet capture analysis.
• Experience working in a multi-cloud environment.
• Subject matter expertise in multiple areas: Network, System, TCP/IP, Application Security.
• Prior experience with Confluence/JIRA.

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Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.

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