Sr Systems Analyst I

Job Description:

Providing for loved ones, planning to reward retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

We’re actively seeking a talented Sr Systems Analyst to join our CMD Life Web Team in Newport Beach, CA.

As a Sr. Systems Analyst you’ll move Pacific Life, and your career, forward by partnering with business, marketing, compliance, and technology teams to deliver high-quality, policy owner and producer facing websites and web applications across the life insurance value chain. This role is responsible for translating business objectives, regulatory requirements, and user needs into clear functional and system requirements that enable scalable, secure, and compliant digital solutions. You will fill a new role that sits on a team consisting of 10 people. Your colleagues will include business analysts, systems analysts, engineers and QA, working closely with business partners from product, sales & marketing, operations, and underwriting area.

How you’ll help move us forward:

• Drive clarity and alignment across customer, agent, marketing, compliance, and technology teams by translating business goals into actionable website and application requirements

• Accelerate delivery of website enhancements by producing well-defined user stories, acceptance criteria, and dependency mappings for Agile teams

• Improve customer and agent digital experiences by optimizing user journeys across quoting, onboarding, policy servicing, and self-service capabilities

• Enable faster time-to-market for digital features and content changes through improved backlog prioritization and release readiness

• Ensure regulatory, legal, accessibility, and brand compliance are embedded into website and application design from the outset

• Strengthen integration between websites and backend insurance systems, enabling seamless data flow and real-time interactions

• Improve website performance, reliability, and scalability by defining and validating non-functional requirements

• Enhance data quality and insight by ensuring accurate analytics, tagging, and event tracking across digital properties

• Reduce rework and production defects by supporting thorough UAT, content validation, and cross-browser/device testing

• Support digital modernization initiatives by enabling scalable, API-driven and cloud-ready web architectures

• Increase operational efficiency by identifying opportunities for automation and reuse across web platforms

• Elevate Agile maturity for digital teams through strong backlog hygiene, stakeholder engagement, and continuous improvement practices

The experience you bring:

• 5+ years of experience as a Business Systems Analyst supporting enterprise websites and web-based applications in regulated industries, preferably life insurance

• Hands-on experience delivering customer-facing, agent-facing, and internal web portals across the life insurance value chain

• Proven ability to translate business, marketing, compliance, and operational requirements into clear functional and system requirements for web applications

• Strong experience working in Agile/Scrum teams delivering iterative enhancements to websites and digital platforms

• Experience defining user journeys, personas, and end-to-end workflows across web and backend systems

• Demonstrated experience collaborating with UX/UI designers to ensure usability, accessibility (WCAG), and brand standards are met

• Solid understanding of web technologies and architectures, including front-end frameworks, APIs, content management systems (CMS), and backend integrations

• Experience integrating websites with core insurance systems such as policy administration, underwriting engines, CRM, and document management systems

• Experience defining and validating non-functional requirements, including performance, security, availability