Sr. Strategic Capacity Engineer

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

The Capacity Management team at ServiceNow drives resource availability to support our cloud infrastructure.  We own the hardware lifecycle through deployment, forecasting, run-state resource management, and hardware retirement for the ServiceNow cloud infrastructure.

Your role as a Strategic Capacity Engineer is tasked with reviewing the overall health of our top accounts with the ability to articulate the infrastructure resources required.  This includes current and future hardware requirements, consumption analysis, compliance reviews, and a holistic review of our farm as it pertains to storage and performance.  This role requires a partnership with Sales, Account Executives, Account Managers, Senior Directors, and executive leadership providing analysis, utilization, and summarization of accounts and infrastructure.

What you get to do in this role:

• Work within our infrastructure teams to optimize capacity for our customer base.
• Proactively analyze and identify opportunities for storage reduction providing advance warning to appropriate teams for remediation.
• Proactively identify and assess infrastructure performance deficiencies.
• Work with internal teams to assess current and future hardware requirements.
• Provide forecasting analysis for non-standard customer infrastructure requirements.
• Monitor and strategize projected growth and scaling for:
  • Database Storage Utilization and Transaction Load.
  • Concurrent User Load and Burst Demand.

Qualifications

To be successful in this role you have:

Required:

• Team collaboration, general fit, and goal alignment are essential.
• Fed-Pass Adjudication.
• Proven track record making data-driven decisions.
• Understanding of MySQL/MariaDB/PostgreSQL and relational database concepts.
• Strong knowledge of enterprise-class server hardware.
• Experience using the ServiceNow platform:
  • Support customers with non-standard infrastructure requirements.
  • Identify patterns of abnormal growth.
  • Provide guidance to internal teams through proactive measures.

Preferred:

• Linux System Admin skills preferably working knowledge of CentOS/RHEL.
• Ability to adapt to a dynamically changing cloud infrastructure.
• Have basic knowledge of storage configuration concepts and best practices therein.
• Experience with Azure is a plus.

Education:

• Bachelor of computer science, Database Engineering, Analytics, or any other related field. The equivalent in work experience is also acceptable for the position.

Experience:

• 4+ Years of working experience within capacity management