Sr Specialist, Operations Management

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

The Specialist, Operations Management demonstrates strong technical and system knowledge to review and analyze data to ensure quality assurance of reports and maintain customer satisfaction. In addition, the role assists in the management of day-to-day operation and overall efficiency of the unit, while seeking opportunities to streamline existing processes and procedures.

The ideal candidate for the role will be an expert at using business objects to create custom reports for internal clients and audit requests. In addition, the candidate would be quick to learn new concepts and willing to embrace new responsibilities in our ever changing environment. In addition, the ideal candidate will be able to use their expertise to help streamline and improve current processes.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

• Collaborative & Strong Communicator - Work collaboratively with other members of the team to produce the best work each and everyday.

• Client-Focused - Acknowledges that requests from our internal clients are very important and does the best to provide correct and accurate data

• System Savvy - Able to navigate many varied systems and is technically savvy. Examples of systems used in this role: ACBS, DataMart, IBS, BIC and PCFS Loan Manager.

• Multi-Tasker - experienced with multi-tasking and working in fast-paced, often-changing environment. Experience working in a team where processes and procedures are changing and updating.

• Detail Oriented - Complete all necessary activities related to the creating custom reports. Act as the Subject Matter Expert in this role as well

Who You Are

• You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.

• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.

• You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.

• You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.